Jazmine McCree
Charlotte,North Carolina
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
5
5
years of professional experience
Work History
Sales Associate
TruGreen LandCare
Charlotte , NC
01.2024 - Current
- Maintained up-to-date knowledge of store merchandise and policies.
- Upsold additional items based on customer interests and needs.
- Provided accurate information about products, prices and services.
- Handled customer complaints in a professional manner.
- Greeted customers and provided exceptional customer service.
- Processed credit card transactions quickly and securely.
- Used technology resources to assist customers in locating and selecting items.
- Developed trusting relationships with customers by making personal connections.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
Customer Service Representative
Spectrum
Charlotte , NC
01.2022 - 07.2023
- Developed positive relationships with customers through friendly interactions.
- Resolved customer complaints promptly and efficiently.
- Identified opportunities for upselling additional products or services based on customer needs.
- Provided accurate information about products and services to customers.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered customer inquiries via phone, email, and chat.
- Identified potential risks associated with retaining existing customers and developed action plans accordingly.
- Conducted customer service surveys to identify areas of improvement in customer retention.
- Utilized CRM software to track customer interactions, record feedback, and monitor progress towards goals.
- Provided detailed reports on customer feedback and retention metrics for management review.
- Assisted customers with complaints, inquiries, and billing issues while maintaining a high level of customer satisfaction.
- Resolved escalated issues from customers in a timely manner.
- Compiled all calls and interactions into computer data system.
Customer Service Representative
AT&T
Charlotte, NC
02.2020 - 01.2022
- Developed positive relationships with customers through friendly interactions.
- Resolved customer complaints promptly and efficiently.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Implemented innovative methods for streamlining the customer service process.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Strengthened customer retention by offering discount options.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Promoted available products and services to customers during service, account management and order calls.
- Contacted customers about potential service upgrades, new services and account changes.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
Customer Service Representative
Sprint
Charlotte , NC
07.2019 - 09.2020
- Answered incoming customer inquiries via phone, email and live chat.
- Resolved customer complaints promptly and professionally.
- Identified customer needs to upsell products or services.
- Kept abreast of industry trends and developments related to retention services.
- Participated in team meetings to discuss best practices for retention strategies.
- Suggested process improvements to increase efficiency of service delivery systems.
- Verified customer information and processed orders accurately.
- Followed-up with customers to ensure satisfaction.
- Informed customers of deals and promotions.
- Developed strong relationships with customers through friendly interactions.
- Utilized problem solving skills to resolve complex matters in a timely manner.
- Answered inbound calls, chats and emails to facilitate customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Surpassed sales goals through implementation of successful marketing strategies.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Supported sales team members to drive growth and development.
Education
Cosmetology -
Empire Beauty School - Charlotte
Charlotte, NC09-2016
High School Diploma -
West Charlotte High School
Charlotte, NC06-2013
Skills
- Contract Preparation
- Client Account Management
- Product Sales
- Payment Processing
- Retail loss prevention
- Business Development
Customer Service
- Receptionist (3 years)
- Call Center (6 years)
- Customer Care (4 years)
- Upselling (6 years)
Timeline
Sales Associate
TruGreen LandCare
01.2024 - Current
Customer Service Representative
Spectrum
01.2022 - 07.2023
Customer Service Representative
AT&T
02.2020 - 01.2022
Customer Service Representative
Sprint
07.2019 - 09.2020
Cosmetology -
Empire Beauty School - Charlotte
High School Diploma -
West Charlotte High School
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