Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jazmine Mckenzie

Humble,TX

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

9
9
years of professional experience

Work History

Independent Contractor

Liveops Nation
10.2022 - Current
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
  • Introduced new methods, practices and systems to reduce turnaround time.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Gathered, organized and input information into digital database.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Analyzed user feedback to gather input and identify areas required for improvement.

Dasher Delivery Driver

Doordash Inc
06.2022 - Current
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Verified accuracy of all deliveries against order forms.
  • Properly secured items to prevent damage for deliveries.
  • Followed corporate procedures to maintain company and customer data confidentiality.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Delivered food to customer doorsteps and business offices.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.


Ads Quality Rater

Welocalize
04.2023 - 09.2023
  • Collected and analyzed data on customer demographics, preferences, needs and buying habits to identify potential markets and factors affecting product demand.
  • Devised and evaluated methods and procedures for collecting data such as surveys, opinion polls or questionnaires.
  • Used various market research tools and techniques to gather, analyze and interpret data.

Sales Associate

Buy Buy Baby
10.2021 - 10.2022
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Supervised changing rooms, rehanging unwanted merchandise and supporting loss prevention initiatives.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
  • Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
  • Recommended accessories and complementary purchases to boost revenue.
  • Solved customer challenges by offering relevant products and services.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Enhanced product presentation and promotional material displays, working alongside retail representatives.
  • Offered assistance in finding requested items and carried merchandise to checkout line.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

ASSISTANT STORE MANAGER

Pier 1 Imports
09.2014 - 09.2020
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives and attain advancement.
  • Rotated merchandise and displays to feature new products and promotions.
  • Reviewed sales and gross profit report to assess company efficiency.
  • Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
  • Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.
  • Directed promotion and brand loyalty efforts to build direct relationships with customers.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Trained staff associates and equipped to comply with company policies and procedures.
  • Investigated market to identify seasonal trends and forecast consumer needs.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
  • Created and maintained safe and secure work environments for employees.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Compiled financial data to comply with budget.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Loaded and unloaded trucks.
  • Monitored and replenished display inventory and restructured according to available stock.
  • Arranged consistent shelves, bins and racks at 3 locations by following established planograms.
  • Created interior displays to promote products in alignment with corporate sales objectives.
  • Developed merchandising strategy to efficiently move overstock.
  • Promoted seasonal products and trends to move stock and prepare for incoming inventory.
  • Supervised team of up to 13 merchandising employees and monitored adherence to company standards.
  • Enhanced overall store appearance by applying careful consideration to product and display locations.
  • Created visual marketing and styled window displays.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Trained new staff on job duties for freight, company policies and safety procedures for rapid onboarding.
  • Handled day-to-day shipping and receiving overseeing more than 50 packages per day.

Education

Forensic Science

John Jay College of Criminal Justice of The City University of New York
New York, NY

Fashion Design

Art Institute of Houston
Houston,TX

Forensic Science

Bronx Community College
Bronx,NY

Skills

  • Time Management
  • Customer Service
  • Complex Problem-Solving
  • Attention to Detail
  • Dependability and Honesty
  • Client Relationship Management
  • Freight Expertise
  • Retail Logistics
  • Project Management
  • Quality Control Standards
  • Market and Competitive Analysis
  • Quantitative and Qualitative Market Research
  • Data Collection
  • Microsoft Office

Timeline

Ads Quality Rater

Welocalize
04.2023 - 09.2023

Independent Contractor

Liveops Nation
10.2022 - Current

Dasher Delivery Driver

Doordash Inc
06.2022 - Current

Sales Associate

Buy Buy Baby
10.2021 - 10.2022

ASSISTANT STORE MANAGER

Pier 1 Imports
09.2014 - 09.2020

Forensic Science

John Jay College of Criminal Justice of The City University of New York

Fashion Design

Art Institute of Houston

Forensic Science

Bronx Community College

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Jazmine Mckenzie