Jazmine Miller
Laurens,SC
Summary
Results-oriented professional with experience in retail management, customer service and inventory control. Demonstrated ability to lead teams, maximize customer satisfaction and increase store profits. Adept at problem-solving and developing successful strategies to exceed goals.
Overview
4
4
years of professional experience
Work History
Store Lead
Walmart
08.2023 - Current
- Directs and guides members of management and hourly associates on proper customer service approaches and techniques by modeling excellent customer service
- Drives and ensures the financial performance of the facility by confirming that budgeted sales, wages, and other expenses are achieved
- Directs facility operations by setting the standard for appropriate service levels
- Provides supervision and development opportunities for members of management and hourly associates by hiring, training and mentoring associates
- Drives the execution of multiple business plans and projects by identifying customer and operational needs
- Provides supervision and development opportunities for associates by selecting and training
- Promotes and supports company policies, procedures, mission, values, and standards of ethics and integrity by training and providing direction to other in their use and application
- Ensures business needs are being met by evaluating the ongoing effectiveness of current plans, programs, and initiatives
Food and Consumables Coach
Walmart
02.2023 - 08.2023
- Developed and implemented comprehensive training program for new coaches to increase resilience and performance.
- Assisted in recruitment and selection of additional coaching staff to establish strong and competent team.
- Collaborated with other coaches to create and execute game plans.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
General Merchandise Coach
Walmart
12.2022 - 02.2023
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Controlled costs to keep business operating within budget and increase profits.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Food and Consumables Coach
Walmart
06.2022 - 12.2022
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Digital Coach
Walmart
05.2021 - 06.2022
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Increased sales through effective merchandising strategies and targeted promotions.
Front End Team Lead
Walmart
11.2019 - 01.2021
Education
Bachelor of Science - Business Management And Leadership
Bellevue University
Bellevue, NE2023
Skills
- Customer experience management
- Engaging with Diverse Customers
- Store Merchandising
- Honest and Dependable
- Inventory and Stocking
- Delegating Work
- Goal-Driven
- Cash Register Operation
- Store operations
- Merchandise Recommendations
- Employee Scheduling
- Policies and Procedures
- Employee Training
Timeline
Store Lead
Walmart
08.2023 - Current
Food and Consumables Coach
Walmart
02.2023 - 08.2023
General Merchandise Coach
Walmart
12.2022 - 02.2023
Food and Consumables Coach
Walmart
06.2022 - 12.2022
Digital Coach
Walmart
05.2021 - 06.2022
Front End Team Lead
Walmart
11.2019 - 01.2021
Bachelor of Science - Business Management And Leadership
Bellevue University