Exceeded customer satisfaction by finding creative solutions to problems.
Managed inventory and supplies to ensure materials were available when needed.
Conducted testing of software and systems to ensure quality and reliability.
Maintained updated knowledge through continuing education and advanced training.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
Completed day-to-day duties accurately and efficiently.
Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Certified Nursing Assistant
Oliver Family
Princeton, NC
01.2022 - 11.2024
Reminded patients to take prescribed medications or nutritional supplements.
Monitored vital signs such as pulse rate, respiration rate, and blood pressure.
Provided physical support to assist patients with bathing, dressing and toileting.
Answered patient call lights promptly and responded to requests appropriately.
Exhibited compassionate care and communication regarding issues surrounding death and dying.
Transported specimens, laboratory items or pharmacy items, verifying proper documentation and delivery to authorized personnel.
Responded quickly to emergency situations involving sudden illness or injury.
Exercised comatose and paralyzed patients to reduce delirium and improve physical function.
Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
Safeguarded patient privacy with strict adherence to HIPAA protocols.
Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
Property Management
Lizzie Mill Apartments
11.2022 - 04.2024
Company Overview: Property Management
Knowledgeable in HUD and TIC regulations
Develop and implement strategies to maximize rental income and tenant retention
Negotiate and manage leases, rental agreements, and contracts
Monitor and enforce compliance with rental agreements, lease terms, and applicable laws
Oversee tenant move-in and move-out processes
Respond to tenant inquiries and complaints in a timely manner
Manage tenant relations, including resolving disputes and enforcing rules
Maintain accurate records of rental income, expenses, and tenant information
Oversee maintenance and repair of rental properties
Develop and implement preventive maintenance plans
Monitor and manage property budgets
Develop and implement marketing strategies to attract tenants
Negotiate and manage vendor contracts and services
Property Management
Certified Nursing Assistant
Johnston Health
09.2019 - 03.2021
Company Overview: Behavioral Health/Float Pool
Answer patient call signals, signal lights, bells, or intercom systems to determine patients' needs
Turn or reposition bedridden patients
Provide physical support to assist patients to perform daily living activities, such as getting out of bed, bathing, dressing, using the toilet, standing, walking, or exercising
Review patients' dietary restrictions, food allergies, and preferences to ensure patient receives appropriate diet
Measure and record food and liquid intake or urinary and fecal output, reporting changes to medical or nursing staff
Record vital signs, such as temperature, blood pressure, pulse, or respiration rate, as directed by medical or nursing staff
Gather information from caregivers, nurses, or physicians about patient conditions, treatment plans, or appropriate activities
Observe or examine patients to detect symptoms that may require medical attention, such as bruises, open wounds, or blood in urine
Document or otherwise report observations of patient behavior, complaints, or physical symptoms to nurses
Remind patients to take medications or nutritional supplements
Feed patients or assist patients to eat or drink
Behavioral Health/Float Pool
Shift Lead
Cici’s Pizza
12.2018 - 09.2019
Perform various financial activities, such as cash handling, deposit preparation, and payroll
Resolve customer complaints regarding food service
Compile and balance cash receipts at the end of the day or shift
Present bills and accept payments
Inspect supplies, equipment, and work areas to ensure efficient service and conformance to standards
Train workers in food preparation, and in service, sanitation, and safety procedures
Supervise and participate in kitchen and dining area cleaning activities
Perform personnel actions, such as hiring and firing staff, providing employee orientation, and training, and conducting supervisory activities, such as creating work schedules or organizing employee time sheets
Control inventories of food, equipment, small ware, and report shortages to designated personnel
Assign duties, responsibilities, and workstations to employees in accordance with work requirements
Au Pair
Barnes Family
06.2017 - 12.2018
Company Overview: Au Pair
Maintain a safe play environment
Observe and monitor children's play activities
Communicate with children's parents or guardians about daily activities, behaviors, and related
Support children's emotional and social development, encouraging understanding of others and positive self-concepts
Care for children in institutional setting, such as group homes, nursery schools, private businesses, or schools for the handicapped
Sanitize toys and play equipment
Dress children and change diapers
Keep records on individual children, including daily observations and information about activities, meals served, and medications administered
Identify signs of emotional or developmental problems in children and bring them to parents' or guardians' attention
Instruct children in health and personal habits, such as eating, resting, and toilet habits
Organize and store toys and materials to ensure order in activity areas
Perform general administrative tasks, such as taking attendance, editing internal paperwork, and making phone calls
Create developmentally appropriate lesson plans
Perform housekeeping duties, such as laundry, cleaning, dish washing, and changing of linens
Read to children and teach them simple painting, drawing, handicrafts, and songs
Assist in preparing food and serving meals and refreshments to children
Discipline children and recommend or initiate other measures to control behavior, such as caring for their own clothing and picking up toys and books
Sterilize bottles and prepare formulas
Help children with homework and schoolwork
Provide care for mentally disturbed, delinquent, or handicapped children
Au Pair
Cashier
Cici’s Pizza
10.2016 - 03.2017
Receive payment by cash, check, credit cards, vouchers, or automatic debits
Answer customers' questions and provide information on procedures or policies
Help customers find the location of products
Issue receipts, refunds, credits, or change due to customers
Greet customers entering establishments
Supervise others and provide on-the-job training
Assist customers by providing information and resolving their complaints
Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans
Establish or identify prices of goods, services, or admission, and tabulate bills, using calculators, cash registers, or optical price scanners
Answer incoming phone calls
Bag, box, wrap, or gift-wrap merchandise, and prepare packages for shipment
Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying out customers' items
Stock shelves, sort and reshelve returned items, and mark prices on items and shelves
Offer customers carry-out service at the completion of transactions
Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
Calculate total payments received during a time period and reconcile this with total sales
Keep periodic balance sheets of amounts and numbers of transactions
Compute and record totals of transactions
Retail Sales Associate
Wilson’s Leather
08.2016 - 10.2016
Greet customers and ascertain what each customer wants or needs
Describe merchandise and explain care of merchandise to customer
Recommend, select, and help locate or obtain merchandise based on customer needs and desires
Compute sales prices, total purchases, and receive and process cash and credit payment
Answer questions regarding the store and its merchandise
Maintain knowledge of current sales and promotions, policies regarding payment exchanges and security practices
Watch for and recognize security risks and thieves and know how to prevent and handle these situations
Ticket, arrange, and display merchandise to promote sales
Clean all mirrors, doors, countertops, shelves
Maintain cleanliness including sweeping floors, cleaning all mirrors and doors, wiping down countertops
Help customers try on or fit merchandise
Cashier
McDonalds
06.2014 - 08.2014
Receive payment by cash, check, credit or debit cards, or vouchers
Establish or identify prices of goods, services or admission, and tabulate bills using calculators, and cash registers
Greet customers entering establishment
Answer customers’ questions and proves information
Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans
Count money in the cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
Au Pair
Tonya Norton
02.2009 - 08.2014
Company Overview: Au Pair
Maintain safe play environment
Dress children and change diapers
Observe and monitor children’s play activities
Communicate with children’s parents or guardians’ daily activities, behaviors, and related issues
Sanitization of toys and play equipment
Support children’s emotional and social development, encourage understanding of others and positive self-concepts
Prepare or assist in the preparation of food
Serving meals and refreshments to children
Instruct children in health and personal habits, such as eating habits and washing hands before meals
Read to children
Perform housekeeping duties, such as laundry, cleaning, dish washing, and changing linens
Organize and store toy and materials to ensure order in activity areas
Help children with homework
Sterilize bottles and prepare formulas
Au Pair
Education
Associate of Arts - Business Administration And Management
Wake Community College
Raleigh, NC
05-2024
High School Diploma -
Johnston County Middle College High School
Smithfield, NC
05-2017
Skills
Strong Communication Skills
Detail-Oriented Analysis
Effective Collaboration Skills
Providing high-quality care
Trustworthy Contributor
Prioritization and Scheduling
Collaborative Leadership
Innovative Thinking
Critical thinking or logical reasoning skills
Timeline
Property Management
Lizzie Mill Apartments
11.2022 - 04.2024
Certified Nursing Assistant
Oliver Family
01.2022 - 11.2024
Shop Owner
Sun Moon Rising LLC
07.2021 - Current
Certified Nursing Assistant
Johnston Health
09.2019 - 03.2021
Shift Lead
Cici’s Pizza
12.2018 - 09.2019
Au Pair
Barnes Family
06.2017 - 12.2018
Cashier
Cici’s Pizza
10.2016 - 03.2017
Retail Sales Associate
Wilson’s Leather
08.2016 - 10.2016
Cashier
McDonalds
06.2014 - 08.2014
Au Pair
Tonya Norton
02.2009 - 08.2014
Associate of Arts - Business Administration And Management