Jazmine Mosey
Los Angeles,CA
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
3
3
years of professional experience
Work History
Cashier
711
04.2018 - 06.2020
- Answered questions about store policies and addressed customer concerns.
- Greeted customers entering store and responded promptly to customer needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
Caregiver
IHSS In Home Support Services
08.2017 - 02.2018
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Transported individuals to events and activities, medical appointments, and shopping trips.
Education
High School Diploma -
Palmdale High School
Palmdale, CA06.2000
Skills
- ID Verification
- Returns processing
- Customer Service
- Product Recommendations
- Staff Mentoring
- Customer service excellence
Timeline
Cashier
711
04.2018 - 06.2020
Caregiver
IHSS In Home Support Services
08.2017 - 02.2018
High School Diploma -
Palmdale High School
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