Hi, I’m
Jazmine Oneil
Houston,TX
Summary
Dynamic and results-oriented Call Center Representative with over three years of experience in delivering exceptional customer service. Expertise in efficiently addressing inbound inquiries and resolving issues, consistently achieving high satisfaction levels. Strong communication skills facilitate effective interactions with a diverse clientele, including healthcare providers, fostering positive relationships and trust. Committed to enhancing customer experiences through attentive service and proactive problem-solving, ensuring every interaction leaves a lasting positive impression.
Overview
5
years of professional experience
Work History
UnitedHealth Group
Claims Processor
04.2024 - 07.2024
Job overview
- Evaluated accuracy and quality of data entered into agency management system.
- Followed up with customers on unresolved issues.
- Collaborated with claims department and industry anti-fraud organizations to resolve claims.
- Complied with regulations and guidelines related to claims processing to maintain quality and adherence to standards.
- Utilized specialized software to process incoming claims, enter data and generate reports.
- Managed workload and priorities to meet claims processing meet deadlines.
- Established positive and trusting relationships with injured clients, administering efficient customer service and processing claims quickly.
- Responded to customer inquiries, providing detailed explanations of insurance policies and claims processes.
- Reviewed applications and supporting documents to verify claims eligibility and accuracy.
- Assisted in onboarding of new claims processors to familiarize with company procedures, policies and processes.
- Developed and implemented quality assurance processes to check accuracy of claims processing.
- Tracked and reported on claims processing metrics to aid senior management in making informed decisions.
- Utilized excellent analytical and problem-solving skills to quickly and accurately assess insurance claims.
Randstad
Remote Customer Service Representative
01.2023 - 03.2023
Job overview
- Addressed inbound customer inquiries via phone and email, providing exceptional service by resolving issues, processing transactions, and offering product information, while maintaining high satisfaction levels in a remote environment.
- Remote
VXI Global
Member Sales Representative
01.2022 - 03.2024
Job overview
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Verified customer identification and documentation for compliant transactions.
- Opened customer accounts and provided deposit and withdrawal receipts.
- Educated and engaged customers with new bank products and services.
- Resolved customer issues through thorough dispute investigation.
- Helped customers navigate choices between services with support for questions such as terms, pricing, and availability.
- Tracked market and industry trends, regulations and practices through trade shows and publications.
- Built professional sales presentations to promote services to groups of potential customers.
- Conferred with existing and potential customers to assess requirements and propose optimal solutions.
- Consistently exceeded new sales growth quotas for Product or Service.
- Demonstrated products and specific features at customer locations and special events.
- Pursued existing and potential customers by phone, email and text message to generate leads and close sales.
- Monitored competitor activities and innovations to stay ahead and proactively adjusted strategies.
- Performed cold-calling and follow-ups with leads to secure new revenue.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Iqor telecommunications
Remote Customer Service Representative
08.2021 - 06.2022
Job overview
- Provided exceptional customer support for Iqor Telecommunications clients by efficiently handling inbound calls, resolving issues, and maintaining high customer satisfaction levels in a remote work environment.
- Remote
Bank of America
Remote Customer Service Representative
06.2019 - 07.2019
Job overview
- Addressed customer inquiries with professionalism, providing timely and accurate information to enhance client satisfaction.
- Resolved issues by leveraging in-depth knowledge of company products and services, ensuring customer needs were met efficiently.
- Remote
Education
Lamar consolidated high schoolHouston, TX
05.2017
Skills
- Patient Care
- Personal Assistant Experience
- Customer service
- Billing & payments
- Excellent communication skills
- Strong customer service orientation with a passion for helping others
- Effective Communication
- Data Entry
- Active Listening
- Multitasking
- Communication
- Customer Service
- Remote Work
- Sales support
- Salesforce proficiency
- Sales strategy development
Timeline
Claims Processor
UnitedHealth Group
04.2024 - 07.2024
Remote Customer Service Representative
Randstad
01.2023 - 03.2023
Member Sales Representative
VXI Global
01.2022 - 03.2024
Remote Customer Service Representative
Iqor telecommunications
08.2021 - 06.2022
Remote Customer Service Representative
Bank of America
06.2019 - 07.2019
Lamar consolidated high school
Similar Profiles
Cara BotkinsCara Botkins
Customer Support Specialist at UnitedHealth Care, UnitedHealth GroupCustomer Support Specialist at UnitedHealth Care, UnitedHealth Group
Fawn DillonFawn Dillon
Clinical Transformation Manager at UnitedHealth Group- UnitedHealth Care DivisionClinical Transformation Manager at UnitedHealth Group- UnitedHealth Care Division
Amanda BurbankAmanda Burbank
Senior Provider Relations Advocate, Account Manage at UnitedHealth Care, UnitedHealth GroupSenior Provider Relations Advocate, Account Manage at UnitedHealth Care, UnitedHealth Group
Vikas KansalVikas Kansal
Senior Director Digital Product at UnitedHealth Care, UnitedHealth GroupSenior Director Digital Product at UnitedHealth Care, UnitedHealth Group
Teia AllenTeia Allen
Senior Client Relations Specialist at Veterans Affairs Medical Center (Prosthetics)Senior Client Relations Specialist at Veterans Affairs Medical Center (Prosthetics)