Jazmine Orozco
Summary
I am a results and relationship-driven professional with a strong track record in building and implementing systems. I am passionate about partnering with clients to identify their goals and continually training them on how to leverage our product to achieve those goals. I love working collaboratively with other teams, planning and executing professional development trainings. I am always asking, "How can I improve?" and "How can we get better?" As a result of this, I consistently pilot innovative programs which result in significant improvements in efficiency. I love the NewsELA Product, and would relish the opportunity to discuss the role further!
Overview
9
9
years of professional experience
Work History
Assistant Principal of Students
LEAD Public Schools
Nashville, TN
11.2023 - Current
- Managed a diverse team of counselors, student support coordinators and teacher leaders: Created individualized plans for development, met weekly to deliver feedback and move them toward professional goals, and maintained a Net Manager Score above 98.
- Collaborated with management teams to determine highest leverage needs, developed and implemented professional development curriculum, and maintained an average feedback score above 96.
- Built a system to track student interventions and progress, which led to a direct improvement in the team's internal efficiency.
- Worked with individual students and families to assess student needs, build custom support plans, and aid in behavior and social development.
Associate Customer Success Manager
SportsRecruits, LLC
Brooklyn, NY
01.2022 - 11.2023
- Served as the primary point of contact for club customers, playing a pivotal role in the onboarding, implementation and adoption phases.
- In H2 of 2022: onboarded 84 new business organizations and supported 142 others through renewal while managing a total book of business of over 500 organizations and maintaining an NPS score above 97.
- Managed set-up and launch of new partnerships with large organizations, including the National Amateur Fall Baseball Association and League One Volleyball - working with the Product, Development, Design and Sales teams.
- Analyzed learnings from interactions with customers to create scalable resources to elevate the overall customer experience and improve the efficiency of the team.
EL Coordinator + English Teacher
KIPP TX Public Schools
San Antonio, TX
07.2020 - 01.2022
- Founded and managed a department for English Learners, including the framework, scaling and implementation across campus.
- Analyzed data to monitor student growth and measure efficacy of instruction and accommodations.
- Planned and executed professional development trainings for all staff.
- Piloted several new programs, including a focus student program which resulted in direct improvement in student achievement.
- Pushed in to classrooms to provide live instructional coaching, and supported student learning through small groups and modified materials.
- Met weekly with school counseling staff to build systems to support students through trauma related to their immigration journeys and associated legal processes.
ELA Teacher - LEAD Cameron
LEAD Public Schools
Nashville, TN
07.2017 - 06.2020
- Year 1: Teaching Resident, 7th grade ELA - Nashville Teacher Residency.
- Year 2: 7th Grade ELA Teacher.
- Year 3: 8th Grade ELA Teacher, S-Team Liaison, New Teacher Mentor.
- Collaborated with instructional coaches to determine course needs, and assisted in creating a vertically aligned ELA curriculum.
- As the S-Team Liaison - coordinated student support meetings to ensure academic and behavior interventions were implemented.
- Led ELA professional learning community (PLC) sessions and professional development (PD) for new staff members.
- As Joy Committee Chair - Planned and executed grade level community gatherings.
- Built and updated evaluation tools to monitor and improve effectiveness of instructional methods, materials, and courses overall.
Operations Manager
Hospitality House, LLC
Nashville, TN
10.2016 - 06.2017
- Managed a team of 15+ staff members.
- Co-led hiring, onboarding, benefits enrollment, offboarding, and other people processes.
- Worked collaboratively with managers and owner on business operations improvement plans.
- Applied analytical problem solving skills daily: assessing maintenance issues, HR, marketing, and both construction and project management.
Teacher + Interpreter
MoreThanCompassion, Intl.
Huehuetenango, Guatemala
12.2014 - 05.2015
- Designed and implemented trauma-informed lesson plans catered to individual needs of students in residence.
- Held daily 1-on-1 reinforcement hours with students with physical/intellectual ability differences or behavioral difficulties.
- Aided at transitional safe-house for female and child survivors of domestic violence and sexual assault.
- Interpreted for psychology and medical teams during therapy sessions and medical exams.
- Worked with volunteer healthcare staff to establish standardized intake and progress assessments.
Education
Teaching Certification - Secondary English Education, 6-12
Nashville Teacher Residency
Nashville, TN2018
Bachelor of Arts - Psychology
Pepperdine University
Malibu, CA2014
International Business, Marketing / Communications
University of Illinois
Champaign-UrbanaSkills
- Bilingual: English and Spanish
- CRMs: Salesforce/Gainsight (SFDC), Zendesk, Hubspot
- Customer Onboarding and Retention
- Relationship Building and Communication
- Coaching and Development
- Planning and Facilitating Adult Learning
References
Thomas Schoen, Principal - LEAD Southeast Middle
- thomas.schoen@leadpublicschools.org, (615) 972-1834
Robin Spofford, Customer Success Manager, SportsRecruits, LLC
- respofford@gmail.com, (781) 635-4659
Abby Upperman, Assistant Principal of Instruction - LEAD Cameron
- abigail.upperman@leadpublicschools.org, (847) 722-7576
Taylor Brock, Professional Learning Specialist - No Red Ink, LLC (Formerly with KIPP TX)
- taylor@noredink.com, (864) 609-7581
Timeline
Assistant Principal of Students
LEAD Public Schools
11.2023 - Current
Associate Customer Success Manager
SportsRecruits, LLC
01.2022 - 11.2023
EL Coordinator + English Teacher
KIPP TX Public Schools
07.2020 - 01.2022
ELA Teacher - LEAD Cameron
LEAD Public Schools
07.2017 - 06.2020
Operations Manager
Hospitality House, LLC
10.2016 - 06.2017
Teacher + Interpreter
MoreThanCompassion, Intl.
12.2014 - 05.2015
Teaching Certification - Secondary English Education, 6-12
Nashville Teacher Residency
Bachelor of Arts - Psychology
Pepperdine University
International Business, Marketing / Communications
University of Illinois
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