Jazmine Perez-Davis
Winston-Salem,NC
Summary
Experienced professional Student Care Specialist with a proven track record of delivering exceptional support and ensuring high levels of student satisfaction. Skilled in effective communication, problem-solving, and collaborating with teams to achieve tangible results. Recognized for adaptability, reliability, and consistently surpassing expectations. Resourceful and articulate, employing a results-oriented approach. Demonstrates an unwavering passion for cultivating partnerships and bringing students' visions to life while adhering to strict policies and procedures.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Student Care Representative
Forsyth Technical Community College
06.2023 - Current
- Provided excellent customer service by answering incoming calls and email correspondence to the College, while connecting students, and visitors with the appropriate department(s).
- Maintained a current knowledge of supported departmental policy and procedural changes to ensure student satisfaction.
- Maintained strict adherence to FERPA regulations when handling sensitive student data, ensuring confidentiality and privacy protection at all times.
- Strengthened relationships with community partners by participating in outreach events, and bring awareness to available on-campus services for students in need.
Professional Organizer
CAD PersonNow LLC
03.2023 - Current
- Maintain clients' daily schedules & coordinate travel.
- Compose e-mails, prompt events via social media, and recruit ideal candidates.
- Foster collaborative efforts to schedule, facilitate events, and identify further networking opportunities.
- Developing strategies to improve their quality of life.
- Oversee billing and invoices.
Experience, Assistant Store Manager
Golden Goose Luxury
01.2022 - 02.2023
- Assisting with store operations while focusing on sourcing, hiring, CRM training, and team development.
- Improved loss prevention measures by conducting regular audits, monitoring security systems, and training employees on theft deterrence techniques.
- Contributed to a positive work environment by fostering strong team collaboration and open communication.
- Increased average transaction value through suggestive selling techniques, product bundling, and upselling opportunities.
Health and Safety Supervisor
ANP Safety Consulting LLC
08.2020 - 07.2021
- Training and enforcing occupational safety guidelines and policies.
- Act as first point of contact on behalf of the company, for questions about policies and response plans.
- Recruiting and networking to ensure the hiring of high-caliber performing candidates.
- Work remote/on location travel with production/crew.
- Schedule oversite to insure adequate coverage on-site.
- Make effective and informed decisions with an at-once approach.
- Implemented proactive measures to prevent work-related injuries, contributing to a significant reduction in workers'' compensation claims.
- Improved workplace safety by conducting thorough risk assessments and implementing targeted action plans.
Assistant Store Operations Manager 08/2017-07/2020
Tumi Inc
02.2015 - 07.2020
- Assisted in achieving sales targets through efficient inventory management and strategic merchandising.
- Contributed to a positive work environment by fostering strong team collaboration and open communication.
- Increased average transaction value through suggestive selling techniques, product bundling, and upselling opportunities.
- Maintained comprehensive knowledge of all company policies, procedures, products offerings – acting as a reliable resource for both staff members and clientele alike.
Education
Associate of Applied Science - Criminal Justice Technology
Clark State Community College
Springfield, OH06.2012
Skills
- Written and Verbal communication
- Navigating Microsoft suite
- Workflow optimization
- P&L Management
- Data entry
- Data analytics
- Records and information management
- OnBase imaging
- Strategic planning
- Assignment delegation
- Talent acquisition
- Client relationship building
Certification
Mental Health First Aid
National Council for Mental Wellbeing
via Forsyth Technical Community College
Date Issued: 09/20/2024
OSHA
10-hours Construction Safety and Health
ID:36-006155624
Date Issued:08/31/2020
Health and Human Services Division
120-hours Chemical Dependency Instruction
Clark State Community College
Date Issued: 06/15/2012
Timeline
Student Care Representative
Forsyth Technical Community College
06.2023 - Current
Professional Organizer
CAD PersonNow LLC
03.2023 - Current
Experience, Assistant Store Manager
Golden Goose Luxury
01.2022 - 02.2023
Health and Safety Supervisor
ANP Safety Consulting LLC
08.2020 - 07.2021
Assistant Store Operations Manager 08/2017-07/2020
Tumi Inc
02.2015 - 07.2020
Mental Health First Aid
National Council for Mental Wellbeing
via Forsyth Technical Community College
Date Issued: 09/20/2024
OSHA
10-hours Construction Safety and Health
ID:36-006155624
Date Issued:08/31/2020
Health and Human Services Division
120-hours Chemical Dependency Instruction
Clark State Community College
Date Issued: 06/15/2012
Associate of Applied Science - Criminal Justice Technology
Clark State Community College
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