Jazmine Phillips
Waxahachie,TX
Summary
Hard-working student with knowledge of bookings, hotel reservations, and scheduling. Aiming to leverage my abilities to successfully fill the vacancy on your team. Frequently adaptable by my peers, I can be relied upon to help your team achieve its goals.
Dedicated professional with years of experience in coordinating and managing complex events to ensure successful outcomes. Strong organizational skills, superior attention to detail, and the ability to multitask and manage competing priorities. Proven ability to work with diverse groups and coordinate multiple teams to create successful events that exceed expectations.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
Work History
Campus Event Coordinator
Texas A&M Texarkana
12.2022 - Current
- Created surveys to measure effectiveness of campus events before, during, and after their completion
- Organized volunteers to help with setup and cleanup at each event
- Provided support in creating a positive atmosphere during campus events by promoting collaboration among participants
- Monitored social media platforms for feedback about prior or upcoming events
- Worked closely with the IT team to troubleshoot any technical issues that arose at an event
- Developed creative ideas for engaging event activities to ensure maximum student participation
Freshman Advisor
Texas A&M Texarkana
06.2021 - Current
- Conducted individual meetings with incoming freshmen to assess their needs, answer questions, and discuss educational goals
- Encouraged students to take ownership of their educational experience by developing self-advocacy skills
- Developed strong relationships with parents and guardians of incoming freshmen by providing regular communication regarding academic progress and social adjustment
- Counseled freshmen through any issues or conflicts that arose during their transition into college life
- Referred struggling students for additional counseling services when needed
- Monitored attendance records for freshmen classes and provided feedback when necessary
Manager
Chick Fil-A
06.2018 - Current
- Assigned, prioritized, and delegated tasks and responsibility to departmental employees
- Mentored and trained new employees on company policies and procedures
- Utilized strong analytical and problem-solving skills to address operational issues
- Maintained accurate records of financial transactions while adhering to all accounting regulations, reflecting attention to detail
- Recruited qualified personnel by conducting interviews and evaluating resumes effectively, attesting to strong recruitment expertise
- Managed daily operations including scheduling and budgeting, exhibiting excellent multitasking capabilities
- Delegated tasks, freeing up time to focus on higher-value activities
Reservation Specialist
Enterprise Holdings
10.2024 - 01.2025
- Maintained accurate records of reservations and guest information.
- Collaborated with sales team to support promotional campaigns.
- Updated reservation systems with new bookings and modifications.
- Processed changes and cancellations for existing reservations.
- Provided detailed information about services and amenities to guests.
- Managed high call volumes while maintaining a professional demeanor and accurate recordkeeping.
PSA
Prime Therapeutics LLC
08.2023 - 09.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
Customer Service Specialist
Texas A&M Texarkana
06.2021 - 05.2023
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
Education
Bachelor Of Science (B.S.) - Mathematics
Texas A&M Texarkana
Texarkana, TX12-2024
Skills
- Retail Sales
- Customer Service
- Sales Expertise
- Customer Relations
- Microsoft Word
- Microsoft Excel
- Call Center Operations
- Academic Advisory
- Sales and Marketing
- Staff Management
- Customer Relationship Management
- Logistics management
- Student engagement
- Program management
- Teamwork
- Teamwork and collaboration
- Customer service
Timeline
Reservation Specialist
Enterprise Holdings
10.2024 - 01.2025
PSA
Prime Therapeutics LLC
08.2023 - 09.2024
Campus Event Coordinator
Texas A&M Texarkana
12.2022 - Current
Freshman Advisor
Texas A&M Texarkana
06.2021 - Current
Customer Service Specialist
Texas A&M Texarkana
06.2021 - 05.2023
Manager
Chick Fil-A
06.2018 - Current
Bachelor Of Science (B.S.) - Mathematics
Texas A&M Texarkana
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