Jazmine Phillips
Waxahachie
Summary
Experienced with managing high-volume customer interactions and resolving complex issues. Utilizes strong understanding of customer service principles to ensure satisfaction and loyalty. Track record of effective communication and team collaboration, leading to successful outcomes.
Overview
8
8
years of professional experience
1
1
Certification
Work History
SENIOR CUSTOMER SERVICE REPRESENTATIVE
Root insurance
04.2025 - Current
- Resolved complex customer inquiries using CRM software to enhance satisfaction and retention.
- Managed escalated issues, ensuring timely resolution and maintaining high service standards.
- Established strong rapport with customers, fostering long-term relationships and repeat business.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
CAMPUS EVENT COORDINATOR
Texas A&M Texarkana
12.2022 - 05.2024
- Created surveys to measure effectiveness of campus events before, during, and after their completion.
- Organized volunteers to help with setup and cleanup at each event.
- Provided support in creating a positive atmosphere during campus events by promoting collaboration among participants.
- Monitored social media platforms for feedback about prior or upcoming events.
- Worked closely with the IT team to troubleshoot any technical issues that arose at an event.
- Developed creative ideas for engaging event activities to ensure maximum student participation.
- Coordinated logistics for campus events, ensuring seamless execution and participant engagement.
- Developed event promotion strategies, utilizing social media platforms to enhance visibility and attendance.
FRESHMAN ADVISOR
Texas A&M Texarkana
06.2021 - 05.2024
- Conducted individual meetings with incoming freshmen to assess their needs, answer questions, and discuss educational goals.
- Encouraged students to take ownership of their educational experience by developing self-advocacy skills.
- Developed strong relationships with parents and guardians of incoming freshmen by providing regular communication regarding academic progress and social adjustment.
- Counseled freshmen through any issues or conflicts that arose during their transition into college life.
- Referred struggling students for additional counseling services when needed.
- Monitored attendance records for freshmen classes and provided feedback when necessary.
- Guided first-year students through academic and personal development, fostering a supportive environment.
- Developed tailored advising strategies to enhance student engagement and retention rates.
MANAGER
Chick Fil-A
06.2018 - 05.2023
- Maintained accurate records of financial transactions while adhering to all accounting regulations, reflecting attention to detail.
- Led team in achieving operational efficiency through streamlined workflows and training programs.
- Implemented staff scheduling system to optimize labor costs and enhance service quality.
- Recruited qualified personnel by conducting interviews and evaluating resumes effectively, attesting to strong recruitment expertise.
- Managed daily operations including scheduling and budgeting, exhibiting excellent multitasking capabilities.
- Delegated tasks, freeing up time to focus on higher-value activities.
WORK FROM HOME CUSTOMER SERVICE AGENT
CSR Houston
05.2021 - 01.2023
- Responded promptly to emails sent by customers seeking assistance or clarification.
- Maintained a positive attitude during challenging interactions with customers.
- Compiled accurate reports related to daily activities such as call volumes, response times.
- Conducted quality assurance checks on outgoing calls and emails for accuracy and completeness.
- Monitored call queues regularly to ensure that all calls were answered promptly.
- Trained new agents on the company's customer service policies and procedures.
Education
BACHELOR OF SCIENCE (B.S.) - MATHEMATICS
Texas A&M Texarkana
Texarkana, TX, US05.2024
Master of Science - Data Analytics
Capella University
Minneapolis, MN05-2027
Skills
- Customer support
- Complaint resolution
- Quality assurance
- Payment processing
- Call control
- Database management
- Account management
- Database maintenance
Certification
- Currently working toward Adjusters License will be completed by January 15, 2025.
Timeline
SENIOR CUSTOMER SERVICE REPRESENTATIVE
Root insurance
04.2025 - Current
CAMPUS EVENT COORDINATOR
Texas A&M Texarkana
12.2022 - 05.2024
FRESHMAN ADVISOR
Texas A&M Texarkana
06.2021 - 05.2024
WORK FROM HOME CUSTOMER SERVICE AGENT
CSR Houston
05.2021 - 01.2023
MANAGER
Chick Fil-A
06.2018 - 05.2023
BACHELOR OF SCIENCE (B.S.) - MATHEMATICS
Texas A&M Texarkana
Master of Science - Data Analytics
Capella University