Summary
Overview
Work History
Education
Skills
Timeline
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Jazmine Powell

Greenville,AL

Summary

Dynamic Store Manager with a proven track record at Hibbett Sporting Goods, excelling in customer service and inventory management. Recognized for enhancing store layout to boost sales and fostering a positive team environment through effective training and mentoring. Committed to operational excellence and delivering exceptional customer experiences.

Overview

8
8
years of professional experience

Work History

Store Manager

Hibbett Sporting Goods
09.2024 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Approved regular payroll submissions for employees.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
  • Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.

Assistant Manager

Hibbett Sporting Goods
11.2022 - 09.2025
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.

Front of House Manager

Wintzell'S Oyster House
08.2017 - 09.2024
  • Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
  • Resolved guests complaints while maintaining positive customer environment.
  • Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
  • Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
  • Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
  • Trained new hires on company policies, procedure, s as well as proper food handling techniques which resulted in reduced turnover rates.
  • Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
  • Performed cash handling activities and secured nightly bank deposits.
  • Adhered to safe work practices, food safety regulations, and corporate guidelines.
  • Addressed guest concerns and resolved all issues to guests' satisfaction.
  • Boosted team morale through regular performance feedback sessions and recognition of exceptional work.
  • Developed and maintained relationships with vendors and other business partners to establish trust and build rapport.
  • Reduced wait times for customers by optimizing seating arrangements and implementing effective table management practices.

Catering Assistant

Wintzell'S Oyster House
08.2017 - 09.2024
  • Provided friendly, courteous service to create memorable moments for guests.
  • Cleaned and organized kitchen stations to promote team efficiency.
  • Collaborated with team members to execute seamless catering events for clients.
  • Coordinated closely with other staff members during events for smooth service delivery.
  • Offered excellent customer service, addressing client concerns promptly and professionally.
  • Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
  • Created visually appealing buffet displays that attracted positive attention from event attendees.
  • Supervised and trained junior catering staff to carry out correct tasks and apply best practices.

Education

Associate of Science -

Lurleen B Wallace Community College
Greenville Al

High School Diploma -

Greenville High School
Greenville Al
05-2007

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Store operations
  • Customer service management
  • Training and mentoring
  • Store opening and closing
  • Team leadership
  • Friendly and positive
  • Outstanding communication skills
  • Team leadership and coaching
  • Inventory management
  • Store merchandising
  • Cash management

Timeline

Store Manager

Hibbett Sporting Goods
09.2024 - Current

Assistant Manager

Hibbett Sporting Goods
11.2022 - 09.2025

Front of House Manager

Wintzell'S Oyster House
08.2017 - 09.2024

Catering Assistant

Wintzell'S Oyster House
08.2017 - 09.2024

Associate of Science -

Lurleen B Wallace Community College

High School Diploma -

Greenville High School

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Jazmine Powell