Jazmine Ramirez

• Engage in incident response related tasks, network and general security tool monitoring, with support from more senior personnel.
• Supported cyber operations leadership by engaging in incident response related tasks
• Developed network and monitoring skills through onsite job shadowing
• Rend to reports of security incidents and initial triage and engagement of appropriate team members for subsequent escalations
• Support global program to identify, exploit, report, and work with partners to remediate vulnerabilities
• Coordinate and support impacted teams through incident response lifecycle.
• Leverage foundational IT/CS knowledge to identify/respond to common attacks through common vectors and methods, with support from senior team members
• Supported Global Crisis Management program as Interim Global Crisis Analyst
• Utilized Enterprise Risk Assessment to identify potential vulnerabilities and proactively implement mitigation strategies
• Developed and facilitated crisis tabletops with established Equifax crisis teams, simulating real-life emergency scenarios and ensuring organizations readiness to effectively respond to crises and minimize their impact
• After Action Report development life cycle
• Developed executive presence via coaching / presented to Chief Information Security Officer and Senior leadership team members
• Developed knowledge of Incident Technical Requirements and understanding of technical specifications and standards critical for incident management and resolution
• Obtained training as Security Operations Center analyst and Security Engineer through Range Force platform
• Participated in SOC shadowing with Cyber Security Operations Leader

• Provided daily end-user tech support for staff across organization
• Resolved hardware and software issues promptly and improved response times
• Monitored and maintained Intel-based servers, network connectivity and performance
• Active Directory and cloud administration

- Successfully created and managed user accounts and controlled access to resources on organization network

- Created and enforced security policies for the network

• Provided Remote support for Networking, phones, and computer hardware and software
• Registered and Followed up IT requests through Freshdesk platform, ensured efficient ticket management and timely issue resolution