Jazmine Ramos
1610 N 45th Terrace,KS
Summary
Accomplished Bilingual Customer Service Specialist with a proven track record at Unified Life Insurance, adept in problem-solving and fluent bilingualism. Excelled in enhancing customer satisfaction and trust through expert communication and efficient issue resolution. Skilled in Microsoft Office and data entry, consistently met call quality standards, and improved operational efficiency.
Overview
7
7
years of professional experience
Work History
Bilingual Customer Service Specialist
Unified Life Insurance
05.2023 - Current
- Utilized databases, logs and Type sources to locate and verify information.
- Identified and responded to customer requests and concerns through email, online chat, and phone for both English and Type-speaking customers.
- Communicated with management when customer issues escalated and worked to find resolutions.
- Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
- Met all call quality standards and daily quotas for first-call resolution.
Bilingual Front Desk Coordinator
Genesis Pain Clinic
09.2022 - 01.2024
- Checked-in late-arrival guests, collected payments and verified reservation details to maintain customer satisfaction. Took the patients vitals upon arrival and documented the process. Often helped with IV’s and removals.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Read and responded to emails, answered telephone calls on multi-line phone system and transferred callers.
Bilingual Customer Service Specialist
CVS/caremark
08.2021 - 08.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Consulted with customers regarding needs and addressed concerns. Put in requests to refill RX and handled medical claims.
- Maintained accurate records of customer interactions, documenting concerns and resolutions while upholding confidentiality standards.
Assistant Store Manager
Anderson Rental
02.2017 - 08.2020
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Education
High School Diploma -
Shawnee Mission North
Shawnee05.2021
Skills
- Empathy and patience
- Fluent Bilingualism
- Call center experience
- Problem-Solving
- Claims Evaluation
- Payment Processing
- Organizational Skills
- Microsoft Office
- Data Entry
Timeline
Bilingual Customer Service Specialist
Unified Life Insurance
05.2023 - Current
Bilingual Front Desk Coordinator
Genesis Pain Clinic
09.2022 - 01.2024
Bilingual Customer Service Specialist
CVS/caremark
08.2021 - 08.2022
Assistant Store Manager
Anderson Rental
02.2017 - 08.2020
High School Diploma -
Shawnee Mission North
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