Jazmine Rhett
Summary
Strong problem-solver and analytical thinker seeks administrative position to improve the workflow and processes in an office setting through the application of two years of administrative experience and excellent communication skills.
Overview
8
8
years of professional experience
Work History
RESEARCH ASSOCIATE
Equifax
05.2021 - 06.2023
- RESEARCH and reviews public record information from websites, electronic access court systems, and various internal and external databases
- Interprets criminal records and other types of relevant information from courts, state agencies, and independent contractors performing field research
- Accurately fulfills, edits, and/or modifies results of court record searches and other database searches to ensure compliance with company standards and completeness of order for product delivery
- Performs additional research as required to meet customer expectations, and demonstrates ability to meet and/or exceed established departmental goals for productivity and accuracy
- May have specific state, regional, or customer responsibilities to include monitoring workflow or case volume by source or supplier within a certain area, tracing and updating status information on delayed cases, and working with customer service or support teams to provide updates or clarification
- Develops relationships with court personnel and other state, county, and/or local agencies to obtain information regarding process or policy and support efficient and effective retrieval of necessary information for consumer reports via Multi courts
- Validated incoming data to check information accuracy and integrity while independently locating and correcting concerns.
- Gathered and organized information for research purposes.
A.C.E. Caregiver
Home Instead
10.2019 - 05.2021
- Provide personal and companionship services to clients when regular caregiver is not available
- Client and caregiver introductions
- Caregiver training
- Answering phones
- Filing
- Faxing
- Delivering materials to caregivers and clients as requested by office staff
- Liaised with key accounts to deliver targeted administrative household support.
- Assisted with daily living activities, running errands, and household chores.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Transported clients to and from medical appointments with safety and efficiency.
- Recorded status and duties completed in logbooks for management.
Home Health Aide
Home Instead
05.2018 - 10.2019
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Provided mobility assistance such as walking and regular exercising.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Offered patients and families emotional support and instruction in preparing healthy meals, independent living, and adaptation to disability or illness.
- Provided transportation and appointments management.
- Provided direct personal care and administrative services to clients.
Patient Access Representative
Carillon Clinic
12.2017 - 04.2018
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Providing excellent customer service by promptly answering patient inquiries.
Court Records Specialist
Securitec Screening Solutions
06.2017 - 12.2017
- Perform court records research using publicly available sources and internal software platforms
- Data-entry, proof-reading, and document quality control review
- Meet or exceed productivity targets and satisfy quality goals
- Created and implemented standard operating procedures for records handling.
- Maintained and updated records through dedicated digital database.
- Maintained accuracy of records by verifying accuracy of data in records.
- Updated records with new information.
- Followed confidentially regulations to maintain privacy.
- Assisted with typing, data entry, and answering incoming calls as required.
Temporary Damage Prevention Specialist
Bright Services
01.2017 - 05.2017
- Receive incoming phone calls and electronic requests from contractors, excavators, and homeowners
- Input data provided by excavator and utilized mapping skills to accurately create a notice of excavation
- Attend meetings, seminars, training events, classes, etc..to further knowledge and skills required for position.
Customer Service Advocate
United Health Group
06.2015 - 01.2017
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
Education
Associates of Arts - Fashion Merchandising
Bauder College
Atlanta, GA2012
Skills
- Customer Service
- Problem-Solving
- Time Management
- Communication
- Typing
- Email management
- Documentation Skills
- Active Listening
- Research Associate Data Entry Specialist
- Microsoft PowerPoint
- Office Organization
Timeline
RESEARCH ASSOCIATE
Equifax
05.2021 - 06.2023
A.C.E. Caregiver
Home Instead
10.2019 - 05.2021
Home Health Aide
Home Instead
05.2018 - 10.2019
Patient Access Representative
Carillon Clinic
12.2017 - 04.2018
Court Records Specialist
Securitec Screening Solutions
06.2017 - 12.2017
Temporary Damage Prevention Specialist
Bright Services
01.2017 - 05.2017
Customer Service Advocate
United Health Group
06.2015 - 01.2017
Associates of Arts - Fashion Merchandising
Bauder College