Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Jazmine Rivera

Spring,TX

Summary

Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.

Proven track record of enhancing customer satisfaction and streamlining service operations at Taqueria Mi Raza, showcasing exceptional multitasking and problem-solving abilities. Adept at fostering positive guest experiences with a blend of effective communication and reliability. Demonstrates a commitment to high standards and continuous learning, contributing to team success and operational efficiency.

Customer service professional with substantial experience in delivering high-quality service in busy settings. Brings focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Skilled in maintaining hygiene standards and handling food orders with efficiency and accuracy.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Waitress

Taqueria Mi Raza
08.2019 - 02.2022
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Answered customers' questions, recommended items, and recorded order information.

Counter Server

Velvet Taco
09.2023 - 09.2024
  • Managed multiple tasks in high-volume environment.
  • Enhanced customer satisfaction by providing prompt and accurate service in a fast-paced environment.
  • Contributed to a positive work atmosphere by supporting teammates during high-volume periods.
  • Processed cash, debit and credit card payments.
  • Monitored supply levels and communicated restocking needs to management in a timely manner.
  • Addressed guest complaints and resolved issues to promote satisfaction.
  • Maintained sanitation of restaurant by mopping and sweeping floors, washing counters, and disposing of trash.
  • Trained new employees on procedures, ensuring consistency in service quality across the team.
  • Offered suggestions on order substitutions for customers with allergies or other dietary restrictions.
  • Rotated food items and discarded expired items to keep food inventory fresh.
  • Helped customers choose items based on menu options, dietary needs and preferences.
  • Greeted all guests upon arrival and offered immediate assistance.
  • Provided personalized recommendations to help guests make informed dining decisions based on their preferences or dietary restrictions.
  • Actively participated in team meetings, contributing ideas for improving overall guest experiences.
  • Packaged and delivered to-go orders and trays for guests leaving restaurant.

Front Desk Receptionist

The Venetian Creekside
03.2024 - 07.2024
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Streamlined check-in processes, reducing wait times for guests.
  • Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Routed incoming mail and messages to relevant personnel without delay.

Education

James Madison High School
Online
06.2023

Skills

  • Confidence
  • Team player
  • Effective communication
  • Excellent work ethic
  • Customer focused
  • Customer service
  • Adaptability
  • Accuracy and efficiency
  • Greeting customers
  • Upselling strategies
  • Quick learner
  • Customer assistance
  • Efficient multitasking
  • Problem solving
  • Reliability
  • Motivated
  • Goal oriented
  • Positivity
  • Willingness to learn
  • Time management
  • Ambitious
  • Dependability
  • High standards

Accomplishments

  • Acknowledged by management for area of recommendation .
  • Achieved result through effectively helping with task.
  • Achieved result by completing task with accuracy and efficiency.

Certification

  • Food Handler Certification - American National Standards Institute (ANSI).
  • Texas Alcohol Beverage Commission (TABC).

Languages

Spanish
Native or Bilingual

Timeline

Front Desk Receptionist

The Venetian Creekside
03.2024 - 07.2024

Counter Server

Velvet Taco
09.2023 - 09.2024

Waitress

Taqueria Mi Raza
08.2019 - 02.2022

James Madison High School
Jazmine Rivera