Jazmine Roblero
Lubbock,TX
Summary
Detail-oriented Accounting staff that offers 7 years of experience in accounting roles. Skilled in account reconciliation and report drafting. Meticulous with strong history of integrity and reliability.
Overview
20
20
years of professional experience
Work History
Accounting Staff Member
City Bank
01.2017 - Current
- Maintained accurate and complete documentation to facilitate accounting and filing functions.
- Responsibilities include balancing General Ledger and Internal DDA accounts daily and/or monthly.
- Used accounting software to prepare daily and monthly financial reports.
- Coordinated with external auditors to resolve discrepancies.
- Prepared working papers, reports and supporting documentation for audit findings.
- Compiled general ledger entries on short schedule with 100% accuracy.
- Trained new employees on accounting principles and company procedures.
Teller Manager
City Bank
05.2014 - 12.2016
- Evaluated employees' performance and offered recommendations for improvement to enhance operations efficiency.
- Resolved escalated issues with customer transactions to facilitate improved process flow and encourage good customer relations.
Teller Supervisor
City Bank
07.2011 - 04.2014
- Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Counted cash drawers and made bank deposits.
- Promoted bank's products and services by consistently cross-selling to customers.
- Examined tellers' reports of daily transactions for accuracy.
- Researched and resolved customer issues on personal savings, checking, and line of credit accounts.
- Trained new hires on customer service policies and procedures.
- Maintained friendly and professional customer interactions.
- Handled various accounting transactions.
- Arranged monies received in cash boxes and coin dispensers according to denomination.
Overdraft Department
City Bank
01.2007 - 06.2011
- Created and updated reports for over-drafted accounts, managed said accounts, and generated reports for branch usage.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Analyzed accounts overdrawn for loan purposes.
Teller and New Accounts
City Bank
10.2003 - 12.2006
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Processed applications for new accounts.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Established rapport with new clients to increase satisfaction and loyalty.
- Referred customers to other banking departments for specialized services.
- Processed wide variety of retail banking transactions for personal and commercial customers.
Education
Associate of Science - Mathematics
South Plains College
Levelland TX05.2004
Skills
- Month-End Reports
- GL Reconciliation
- Microsoft Excel
- Verbal and Written Communication
- Account Reconciliation
- Continuous learning
- Teamwork driven
- Highly organized
- Attention to Detail
- Microsoft Office
- Discrepancy Research
- Handling Confidential Materials
- Typing and 10-Key Entry
Languages
Spanish
Native or Bilingual
Timeline
Accounting Staff Member
City Bank
01.2017 - Current
Teller Manager
City Bank
05.2014 - 12.2016
Teller Supervisor
City Bank
07.2011 - 04.2014
Overdraft Department
City Bank
01.2007 - 06.2011
Teller and New Accounts
City Bank
10.2003 - 12.2006
Associate of Science - Mathematics
South Plains College
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