Jazmine Rodriguez
New York
Summary
Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.
Overview
18
18
years of professional experience
Work History
General Manager
Two Hands
09.2022 - Current
- Managed budget implementations, employee reviews, training, schedules, and payroll.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Interacted well with customers to build connections and nurture relationships.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
Hostess/Reservationist
La Masseria
11.2016 - 09.2022
- Greeting and welcoming guests, providing them with a positive first impression
- Opentable experience, answering multiple lines; taking and relaying messages, also making multiple reservations
- Answering emails for existing and upcoming reservations
- Helping guests with any reservation problems and fixing it to my best knowledge
- Directing guests and answering their questions
- Complying with procedures, rules, and regulations on keeping a safe and clean area
Hostess
T.G.I.Fridays
11.2014 - 11.2015
- Greet guests and present menus
- Monitoring the open dining sections of the restaurant for empty and cleaned tables
- Estimating wait times for guests, monitoring the guest waiting list, and ensuring that the needs of the guests are met while they are waiting
- Escort the guests thru the dining room to their table
- Assist in the dining room when and as needed
Cashier/Hostess
Blockheads
07.2011 - 02.2012
- Greet guests as they arrive and take them to their seats and provide them with menus
- Accept payment for food and beverages, process credit or debit card transactions in store and over the phone
- Assist with duties in other areas of the store
- Issue receipts, refunds, credits, or change due to customers
Cashier
Krispy Kreme Doughnuts
03.2008 - 11.2008
- Taking and completing orders accurately and efficiently
- Accepting payment for product and delivering correct change
- Preparing all ingredients necessary for doughnut processing
- Restocking products to guarantee freshness
- Sweeping and mopping all required areas inside the store
Office Assistant
Lexington Children Daycare
06.2007 - 09.2007
- Restocking products in pantries
- Greet parents and assist them around the school
- Taking phone calls and assist with other duties when and as needed
Education
High school or equivalent -
Satellite Academy High School
06.2011
Skills
- Customer Service
- Leadership and team building
- Problem resolution
- Operations management
- Effective leader
- Staff training
- Employee scheduling
- Verbal and written communication
- P&L management
- Labor cost controls
Timeline
General Manager
Two Hands
09.2022 - Current
Hostess/Reservationist
La Masseria
11.2016 - 09.2022
Hostess
T.G.I.Fridays
11.2014 - 11.2015
Cashier/Hostess
Blockheads
07.2011 - 02.2012
Cashier
Krispy Kreme Doughnuts
03.2008 - 11.2008
Office Assistant
Lexington Children Daycare
06.2007 - 09.2007
High school or equivalent -
Satellite Academy High School
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