Jazmine Romero
Oakland,CA
Summary
Experienced Patient Care Coordinator proficient in directing patient care programs that are both high-quality and efficient. Responsible, professional, enthusiastic about supporting best practices in clinic operations.
Also, a team-oriented sales supervisor with experience handling issues with poise. Enthusiastic personality, strong work ethic, and a background in mentoring team members in selling techniques. Deep knowledge in marketing and customer service.
Overview
8
8
years of professional experience
Work History
Receptionist
Sev Laser
11.2025 - Current
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Confirmed appointments, communicated with clients, and updated client records.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Assisted with onboarding new clients and securing paperwork completion.
Patient Care Coordinator
LaserAway
05.2024 - 12.2024
- Managed patient appointments, scheduled procedures, and coordinated with medical staff to optimize efficiency.
- Coordinated patient care activities, ensuring seamless transitions between healthcare providers and departments.
- Maintained accurate and up-to-date patient records, including medical history, treatment plans, and insurance information.
- Provided exceptional customer service by addressing patient inquiries, resolving concerns, and ensuring satisfaction.
- Assisted patients in understanding their treatment options, explaining procedures, risks, benefits, and alternatives.
- Educated patients on medication instructions, dosage requirements, potential side effects, or interactions.
- Facilitated communication between patients and healthcare providers to ensure effective delivery of care
- Managed multiple patients in person, 150+ calls & 50+ emails on an everyday basis
Sales Supervisor
Steven Madden
03.2019 - 08.2022
- Supported business performance targets to drive improvements in sales and customer satisfaction levels.
- Delivered consistent one-on-one and group training sessions to help professionals improve skills and selling techniques.
- Monitored daily operations of sales team, including customer service, product knowledge, marketing initiatives.
- Identified new markets for penetration by carefully researching potential customers' buying habits.
- Exceeded targeted goals and quotas through upselling and strategic customer cultivation.
- Supported team members by assisting in upselling products and services and closing sales with customers.
- Oversaw hiring process for new personnel within the department.
- Recruited and trained new employees to meet job requirements.
- Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases, and requisitions.
Fitting Specialist
Nordstrom
08.2017 - 01.2019
- Inspected returned merchandise for any signs of damage before putting it back on the shelves.
- Assessed customer preferences and measurements to determine the proper size and fit of garments.
- Suggested additional merchandise to customers based on their individual needs or desires.
- Organized store by returning merchandise to proper areas and restocked displays.
- Promoted warranty sales, loyalty initiatives, and private-label credit cards, educating patrons on features and benefits.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Provided customers with detailed product knowledge to help them make informed purchasing decisions.
- Demonstrated excellent customer service skills by providing friendly assistance throughout the shopping experience.
Education
High School Diploma -
Encinal High School
Alameda, CA06.2014
Skills
- Client relations
- Data entry
- Healthcare regulations
- Care coordination
- Insurance verification
- Patient scheduling
- Organizational skills
- New hire training
- Scheduling
- Patient education
- Customer relationship management
- Inventory management
- Team leadership
- Data analysis
Timeline
Receptionist
Sev Laser
11.2025 - Current
Patient Care Coordinator
LaserAway
05.2024 - 12.2024
Sales Supervisor
Steven Madden
03.2019 - 08.2022
Fitting Specialist
Nordstrom
08.2017 - 01.2019
High School Diploma -
Encinal High School