Jazmine Satterfield
Randallstown,MD
Summary
To secure a responsible career opportunity to fully utilize my knowledge and skills, while making a significant contribution to the success of the company. Professional Summary: Knowledgeable and dedicated customer service professional with extensive experience in the customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Well-qualified, and proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments. Focused customer relations professional skilled in lead generation, customer relationship development and sales.
Overview
5
5
years of professional experience
Work History
Morgan Properties
Baltimore, County
06.2021 - Current
- Create and build relationships with potential residents for example preparing leasing documents using property standards and regulations
- Excellent sales skills in person/ over the phone
- Performing background checks, credit checks and other responsibilities to see if prospective renters are qualified
- Conduct property tours assist with resident relations including move in process any issues resident might have while living there
- Handling the collection of rent payments, security deposits and application fees
- Keeping residents informed of any changes to rental agreements or upcoming property issues
- Building a report with current tenants to give them personalized service
- Keeping an eye on community facilities such as mailrooms, fitness centers and laundry rooms.
Senior Service Associate
M&T Bank
Baltimore, MD
04.2020 - 06.2021
- Responded to customer requests for products, services and company information
- Directed incoming calls to internal personnel and departments, routing to best-qualified department
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Investigated and resolved customer inquiries and complaints quickly
- Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge
- Maintained up-to-date knowledge of product and service changes
- Conferred with customers about concerns with products or services to resolve problems and drive sales
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
Teller
Wells Fargo
Baltimore, MD
05.2018 - 02.2020
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills
- Reconciled cash drawer and resolved discrepancies
- Counted and packaged currency and coins
- Maintained friendly and professional customer interactions
- Performed customer transactions for money orders, cashier’s checks, deposits and withdrawals
- Provided customer records on demand, including account statements and copies of checks
- Assisted tellers in cashing checks by verifying signatures and amounts
- Logged cashier's checks and other transactions to maintain accuracy of account records.
Resident Assistant
Department Of Corrections
Baltimore, MD
12.2016 - 09.2017
- Maintained clean, safe and well-organized patient environment
- Supervised daily activities and provided assistance when needed
- Logged and filed incident reports, detailing significant occurrences during assigned shifts
- Attended, participated and contributed to monthly staff meetings addressing resident needs
- Assisted residents in preparing for activity and social programs
- Led by example through mature behavior consistent with university regulations and rules.
Education
Associate of Arts - Business Administration and Management
Anne Arundel Community College
High School Diploma - undefined
Edmondson High School
2008
Skills
- Special Skills
- Self-Motivated
- Multi- task phone talent
- Professional telephone demeanor
- Reviewing documents
- Team player
- Self-determined
- Guest Services
- Quick learner
- Effective communicator
- Reliable
- Driven by commitment
Timeline
Morgan Properties
06.2021 - Current
Senior Service Associate
M&T Bank
04.2020 - 06.2021
Teller
Wells Fargo
05.2018 - 02.2020
Resident Assistant
Department Of Corrections
12.2016 - 09.2017
Associate of Arts - Business Administration and Management
Anne Arundel Community College
High School Diploma - undefined
Edmondson High School
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