Jazmine Satterfield
Baltimore,MD
Summary
Administrative professional skilled in office operations, multi-department coordination, and process optimization. Lead planning and execution of administrative initiatives to increase operational efficiency and productivity. Demonstrated success in improving workplace culture and reinforcing staff morale through reliable support and effective problem resolution.
Overview
8
8
years of professional experience
Work History
Relationship Administrator I
Univest Corp Of Pennsylvania
Lutherville, Maryland
11.2025 - Current
- Coordinated communication between clients and financial institutions to streamline processes and improve collaboration.
- Developed strong relationships with potential customers through quality service.
- Reviewed and analyzed loan documentation to ensure compliance with regulations, facilitating successful loan approvals.
- Processed loan applications efficiently for various financing options.
- Monitored disbursement schedules to guarantee timely processing of loans.
- Processed draw requests from builders in alignment with approved budgets, ensuring timely fund disbursement.
- Maintained meticulous records of all loan transactions and client interactions.
- Responded quickly to inquiries from customers and external parties about loans.
Loan Relations Coordinator
MECU of Baltimore
02.2025 - 11.2025
- Reviewed, processed, closed, and administered customer loan proposals.
- Evaluated customer loan applications to determine eligibility for approval or denial.
- Submitted loan applications to underwriter for verification and recommendations.
- Partnered with cross-functional teams to ensure timely processing of loan applications.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
- Built strong customer relationships by delivering exceptional service and support.
- Maintained strict confidentiality of bank records and client information.
Member Service Representative II
MECU of Baltimore
02.2024 - 03.2025
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Educated customers on new bank products and services, enhancing their understanding and engagement.
- Responded to customer requests with tailored recommendations and support to effectively address individual needs.
- Identified and resolved discrepancies and errors in customer accounts.
- Opened customer accounts and issued deposit and withdrawal receipts to streamline transactions.
Personal Banker
Univest Bank
12.2023 - 02.2024
- Promoted financial products through in-depth knowledge of service offerings, enhancing customer understanding and engagement.
- Expanded client base by effectively promoting new financial products, contributing to branch growth.
- Cross-sold bank products and services to align with customer needs, increasing overall customer satisfaction.
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in the database.
- Balanced cash drawers and vault accounts on a daily basis with zero discrepancies.
Leasing Professional
Morgan Properties
05.2021 - 09.2023
- Conducted property tours for prospective tenants, highlighting key features to facilitate informed decision-making.
- Encouraged prospects to complete applications following property tours, streamlining the leasing process.
- Welcomed clients at property entrance, showed apartments, and prepared leases.
- Mediated tenant conflicts related to noise, encroachments, and parking to maintain a harmonious living environment.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Distributed and followed up on tenant renewal notices.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
Senior Service Associate
M&T Bank
04.2020 - 06.2021
- Achieved high customer satisfaction standards, consistently meeting or exceeding targets.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Investigated and resolved accounting, service and delivery concerns.
- Trained customer service managers on various tasks, enhancing overall operational efficiency.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Teller
Wells Fargo
05.2018 - 02.2020
- Processed customer transactions promptly, minimizing wait times.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data about cash flow.
- Resolved customer inquiries on account balances, transaction history, service charges, and interest rates to improve satisfaction and trust.
- Educated customers on banking website and mobile apps to enhance their digital banking experience.
- Guided customers through online banking and mobile banking application features to enhance user experience.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Monitored and reported suspicious activity to uphold bank security standards and protect customer assets.
Education
High School Diploma -
Edmondson Westside High School
Baltimore, MD05-2008
Skills
- Critical thinking
- Concise communication
- Task prioritization
- Loan compliance
- Precision and accuracy
- Schedule management
- Microsoft Office applications
Timeline
Relationship Administrator I
Univest Corp Of Pennsylvania
11.2025 - Current
Loan Relations Coordinator
MECU of Baltimore
02.2025 - 11.2025
Member Service Representative II
MECU of Baltimore
02.2024 - 03.2025
Personal Banker
Univest Bank
12.2023 - 02.2024
Leasing Professional
Morgan Properties
05.2021 - 09.2023
Senior Service Associate
M&T Bank
04.2020 - 06.2021
Teller
Wells Fargo
05.2018 - 02.2020
High School Diploma -
Edmondson Westside High School