Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jazmine Scott

Dallas,TX

Summary

Professional with solid background in management and operations, ready to excel in leadership. Known for strong team collaboration, adaptability, and achieving tangible results. Skilled in strategic planning, staff development, and operational efficiency. Trusted for reliability and effective problem-solving in dynamic environments.

Overview

8
8
years of professional experience

Work History

Assistant General Manager

The Ashton Hotel
08.2024 - Current
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Recruit, train, schedule, support and motivate the team.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Work with and coach department heads and team members daily. Establish programs to improve team morale and motivation. Delegate responsibilities to best utilize all personnel.
  • Review daily, property operating statistics including night audits for accuracy.
  • Ensuring proper cash controls and other assets.
  • Responsible for diligent and timely collection of direct bill accounts.
  • Analyze operations and share comments and suggestions for improvement.
  • Reports- Prepare all reports on a timely basis. Analyze and strategize to improve.
  • Assist the sales department in prospecting, internet searching, capturing sales leads, reservations, group booking, etc.
  • Conducting regular inspections to maintain cleanliness adherence to hygiene standards for kitchen and restaurant.
  • Implementing and enforcing policies related to alcohol services, food handling, and employee safety.
  • Ensuring all food and beverage operations comply with local health and safety regulations.
  • Monitoring revenue and expenses, analyzing financial reports to identify areas of improvement.
  • Implementing cost-control measures, such as portion control, waste reductions, and supplier negotiations.
  • Regularly interacting with guests to gather insights and implementing service enhancements.

Hospitality Analyst

Warwick Hotel
09.2023 - 08.2024
  • Review, compare and report on daily arrivals reports for participating hotels same day as well as 48 hours prior to arrival to ensure all data needs are accounted for including Member Recognition, World of Warwick Segmentation assignment and overall data quality
  • Collaborate with participating hotels to ensure guest and members of Warwick Journeys alike are properly recognized, as well as improve overall data quality scores for arriving guests
  • Monitor on a continual bases Member Profiles information in order to minimize duplication, as well as improve data quality through standardization of key demographic information such as city, state, postal code, country, etc
  • Provide daily flash report of key arriving members of Warwick Journeys to Digital / Loyalty Marketing Teams
  • Provide periodic reporting of Key Performance Indicators reflective of the World of Warwick database quality including areas of success and opportunities for improvement
  • Assist property level / corporate team members with data evaluation and consideration in relation to guest and database needs associated with each corresponding profiles
  • Review and report GSS results in order to identify trends that impact customer satisfaction, and long term customer growth
  • Identify gaps in database protocols that impact data integrity
  • Qualify and Update entries in CRM to include: updating member profile information, awarding credits, and ensuring member follow up
  • Other duties as assigned such as reservation audits, dataentry, etc
  • Over 5 years of experience in Hospitality and Office operations
  • Over 5 years overseeing the data management and guest recognition processes within participating hotels

Front Office Supervisor

Doubletree By Hilton
06.2023 - 09.2023
  • Oversaw all aspects of hotel operations, including front desk, housekeeping, maintenance, and food and beverage services
  • Developed and implemented strategies to maximize revenue and minimize costs
  • Managed budgets and financial plans, including forecasting and monitoring expenses
  • Ensured compliance with health, safety, and sanitation regulations
  • Recruited, trained, supervised, and evaluated a team of 10 staff members
  • Handled guest complaints or concerns and documented them for learning opportunities for staff

Front Office Manager

Courtyard Marriott
07.2019 - 07.2022
  • Designed strategies and set goals for company growth.
  • Maintained office budgets and optimized expenses.
  • Set policies and processes for team.
  • Ensured employees work productively and develop professionally by implementing monthly team development meetings.
  • Oversaw recruitment and training of all new employees.
  • Evaluated and improved operations and financial performance using excel spreadsheets.
  • Directed the employee assessment process.
  • Conducted regular inspections to maintain cleanliness and adherence to hygiene standards of the kitchen and restaurant.
  • Enforced policies related to alcohol servies, food handling, and employee safety.
  • Ensured all food and beverage operations complied with local health and safety regulations.
  • Regularly interacted with guests to gather insights and implemented service enhancements.

Front Office Supervisor

Hilton Garden Inn/ Homewood Suites Atlanta Midtown
07.2018 - 07.2019
  • Participated and oversaw sales (local accounts, national accounts, group requests along with meeting room rentals) and marketing
  • Build and managed a team of hospitality professionals; lead all departments and assist when needed; reviewed team member performance
  • Responded to and addressed guest and team member inquiries and complaints within 24 hours
  • Promoted social media accounts and public guest reviews, acknowledged and responded to all reviews
  • Completed all required daily, weekly, monthly, and annual tasks and reports
  • Toured and visually inspected the property daily; monitor property condition, cleanliness, cost control, and quality of products and service throughout the hotel

Front Office Supervisor

Hilton Garden Inn Jackson Downtown
11.2016 - 04.2018
  • Ensured proper coverage of hotel staffing and works shifts as required
  • Ensured that product quality standards are met in all areas of the hotel as it relates to the appearance, levels of maintenance and cleanliness
  • Ensured a safe and secure environment for guests, employees and hotel assets by implementing and maintaining loss prevention and safety policies and procedures
  • Hired, discharged, orientated, trained and administered performance evaluations for all employees in absence of the General Manager or at the General Manager's request
  • Managed in compliance with company policies, procedures, local, state and federal laws and regulations

Education

Bachelor Of Science -

Jackson State University
Jackson, MS
01.2025

Associate Of Arts - Business Administration

Holmes Community College
Ridgeland, MS
01.2016

Skills

  • Fosse
  • Opera
  • ADP
  • Excel (vLOOKUP, Pivot Tables)
  • Quote
  • Microsoft Outlook
  • Microsoft Word
  • Toast
  • Rackspace
  • SynergyMMS
  • GSS
  • Nor1
  • Hilton University
  • SALT
  • OnQ
  • Powerpoint
  • Hotel Effectiveness
  • Perfect Room
  • Inigma
  • Inventory Control
  • Staff Development
  • Staff Management

Timeline

Assistant General Manager

The Ashton Hotel
08.2024 - Current

Hospitality Analyst

Warwick Hotel
09.2023 - 08.2024

Front Office Supervisor

Doubletree By Hilton
06.2023 - 09.2023

Front Office Manager

Courtyard Marriott
07.2019 - 07.2022

Front Office Supervisor

Hilton Garden Inn/ Homewood Suites Atlanta Midtown
07.2018 - 07.2019

Front Office Supervisor

Hilton Garden Inn Jackson Downtown
11.2016 - 04.2018

Bachelor Of Science -

Jackson State University

Associate Of Arts - Business Administration

Holmes Community College

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Jazmine Scott