Jazmine Shepard
Beaumont,TX
Summary
Dynamic professional with a proven track record at Progressive Auto Insurance and All Saints Episcopal School, excelling in customer relations and conflict resolution. Leveraged creative problem-solving and classroom management skills to enhance program efficiency and staff mentoring. Achieved significant improvements in customer satisfaction and operational workflows, demonstrating a strong ability to manage both team and client needs effectively.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Auxiliary Program Assistant Manager
All Saints Episcopal School
10.2022 - 12.2024
- Managed digital filing systems for students and families.
- Supported planning and coordination of the 3 programs: after school, summer, Thanksgiving, Christmas, and associated activities.
- Assisted with planning and coordinating day-to-day and special program activities.
- Trained and supervised employees day-to-day care of students and school procedures.
Remote Customer Service Representative
Progressive Auto Insurance
10.2021 - 10.2022
- Responded to customer requests for products, services, and company information averaging about 40 calls a shift.
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Server
Margaritas Mexican Grill
02.2019 - 09.2019
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Cultivated warm relationships with regular customers.
- Served food and beverages promptly with focused attention to customer needs.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Server
Cafe Del Rio
05.2018 - 05.2019
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Cultivated warm relationships with regular customers.
- Served food and beverages promptly with focused attention to customer needs.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Cashier
Burlington Coat Factoy
12.2017 - 01.2018
- Answered questions about store policies and addressed customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
Restaurant Hostess
Cattle Company
05.2016 - 08.2017
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
Education
Bachelor of Science - Education
Sam Houston State University
Huntsville, TXHigh School Diploma -
West Brook Sr. High School
Beaumont, TX06-2017
Skills
- Child development
- Activity planning
- Creative problem solving
- Lesson planning
- Remote working experience
- Classroom management
- Customer relations
- Conflict resolution
- Basic math
- Team collaboration
- Staff mentoring
Certification
- First Aid/CPR Certified
Timeline
Auxiliary Program Assistant Manager
All Saints Episcopal School
10.2022 - 12.2024
Remote Customer Service Representative
Progressive Auto Insurance
10.2021 - 10.2022
Server
Margaritas Mexican Grill
02.2019 - 09.2019
Server
Cafe Del Rio
05.2018 - 05.2019
Cashier
Burlington Coat Factoy
12.2017 - 01.2018
Restaurant Hostess
Cattle Company
05.2016 - 08.2017
Bachelor of Science - Education
Sam Houston State University
High School Diploma -
West Brook Sr. High School
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