Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in busy and successful Luxury setting.
Hi, I’m
Jazmine Snell
Los Angeles,CA
Summary
Overview
15
years of professional experience
Work History
Hotel West
Front Desk Agent
2018.12 - Current (4 years & 9 months)
Job overview
- Assist in developing improvement plans by communicating observations to management
- Follow up with guest on services provided; ensure guests are satisfied with work performance.
- Perform up-sells in different room categories
- Manages own time without immediate supervision.
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Answered customer telephone calls promptly and appropriately handled needs.
- Collected room deposits, fees and payments.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
Sunglass Hut
Head Cashier Supervisor
2016.06 - 2017.05 (11 months)
Job overview
- Held responsibility as brand ambassador for company assets
- Maintain clean and presentable store
- Also, creating environment for guest to shop for sunglasses always
- Engaging with customers when coming to shop.
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
- Increased customer sales by 20%
- Verified accuracy of daily cashier batches by checking receipts, checks and cash.
- Met coverage demands by setting effective work schedules and breaks, and effectively delegating assignments.
- Resolved customer complaints quickly to maintain customer satisfaction
Westminster Property
Lead Leasing Agent
2013.06 - 2016.05 (2 years & 11 months)
Job overview
- Work side by side with property manager assisting with administrative duties, Prescreen prospects and residents, schedule and complete professional guided tours while highlighting features and benefits of community, Generate lease documents and complete all move in functions, Maintain current files, Complete daily/weekly reports(3days, Renewals, Security deposits), Answer inbound and make outbound calls regarding property.
- Greeted clients, showed apartments, and prepared leases.
- Responded to requests and scheduled appointments for property showings.
- Collected monthly rent payments and other fees, always properly recording, and processing money
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports
- Coordinated appointments to show marketed properties
TJ Maxx
Sales Associate/Head Cashier Supervisor
2008.10 - 2013.08 (4 years & 10 months)
Job overview
- Counted cash and tallied cash register and digital entries, Helped customer with their purchases and collected feedback, Maintained clean and organized store and ensuring safety for customers and staff, Checked inventory and assisting store manager in placing orders, Directed sales staff in maintaining discipline and demonstrating product features to customers.
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
- Verified accuracy of daily cashier batches by checking receipts, checks and cash.
- Modeled outstanding customer service and held cashier team accountable for consistently delivering expert support.
Education
Los Angeles Valley Community College Los Angeles, CA
Some College (No Degree) from Communications
University Overview
- 3.5 GPA
Warrensville Heights High School Warrensville Heights, OH
High School Diploma
05.2010
University Overview
Skills
- Highly Motivated, 45+WPM, Microsoft (Word, Excel, PowerPoint), Outlook, Yardi, Entrata, Phone Etiquette, Customer Service Skills, Detailed Oriented, Cash Handler, Exceptional Written/Oral Communication Skills, Ability to use office equipment (Fax machine, calculator, scanner).
- Verifying Reservations
- Personable Demeanor
- Sales Expertise
- Guest Satisfaction
- Time Management
- Cash Handling
- Hospitality Service
- Guest Services
Timeline
Front Desk Agent
Hotel West
2018.12 - Current (4 years & 9 months)
Head Cashier Supervisor
Sunglass Hut
2016.06 - 2017.05 (11 months)
Lead Leasing Agent
Westminster Property
2013.06 - 2016.05 (2 years & 11 months)
Sales Associate/Head Cashier Supervisor
TJ Maxx
2008.10 - 2013.08 (4 years & 10 months)
Los Angeles Valley Community College
Some College (No Degree) from Communications
Warrensville Heights High School
High School Diploma