Jazmine Tidwell
Augusta,GA
Summary
Motivated, hard-working, and willing to learn new skills are a few phrases that describe my work ethic. I have been successful in fields requiring different skills, and I enjoy learning new positions. Dedicated to being of maximum use and service no matter the position, as well as coming up with new ideas and procedures as necessary. I learn very quickly and am committed to always bringing my best to the table daily.
Overview
8
8
years of professional experience
Work History
Behavioral Health Technician
Pyramid Healthcare
Augusta, GA
11.2022 - 03.2024
- Assessed patient behavior, reactions and responses to treatment plans.
- Facilitated group therapy sessions with multiple patients.
- Monitored patient safety in all areas of the facility.
- Provided crisis intervention services to patients in need.
- Administered medications as prescribed by physician or psychiatrist.
- Advised clinical staff regarding appropriate interventions for behavioral issues.
- Maintained accurate documentation of patient progress and treatments received.
- Educated family members on techniques to support a patient's recovery process.
- Observed patients' behaviors during recreational activities and outings.
- Engaged in regular communication with medical personnel regarding any changes in patient status or condition.
- Mentored new Behavioral Health Technicians on best practices when interacting with clients and patients.
- Enforced rules and regulations pertaining to client and patient care while maintaining a safe environment.
- Assisted in coordinating transportation for appointments outside the facility when necessary.
- Provided emotional support to clients and patients dealing with difficult situations.
- Responded promptly to any emergency situations that may arise within the facility.
- Documented behavioral incidents to keep accurate records.
- Established and maintained professional working relationships with clients, staff and public.
- Identified behaviors associated with substance abuse and recognized signs of being under influence of alcohol or drugs.
- Educated clients on important life skills, housekeeping and food preparation.
- Followed standard admissions procedures and documentation requirements for client intakes.
Shift Leader
Chic-Fil-A
Augusta, GA
08.2021 - 11.2022
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Resolved customer complaints promptly and professionally.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Performed basic maintenance tasks such as changing light bulbs or replacing broken equipment parts as needed.
- Communicated effectively with other departments within the organization regarding staffing needs or operational issues.
- Supervised and led employees to maintain productivity and customer service levels.
- Checked orders for quality and completeness.
- Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
Waitress/Grill Operator
Waffle House
Augusta, GA
02.2018 - 05.2019
- Greeted customers and provided menus.
- Took orders for food and drinks and delivered them to guests.
- Checked back with customers throughout meal service to ensure satisfaction.
- Bussed tables as needed during peak hours.
- Prepared checks accurately and processed payments promptly.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Cleaned and maintained grills, kitchen equipment, floors, and surfaces.
- Maintained sanitation standards in accordance with health regulations.
- Prepared ingredients for menu items by cutting meats, vegetables, or other foods.
- Cooked food on the grill according to recipes and customer orders.
- Stocked refrigerators with fresh ingredients.
- Monitored inventory levels to ensure adequate supplies were available at all times.
- Labeled containers appropriately for storage purposes.
- Followed proper food handling procedures while preparing meals.
- Ensured compliance with state health codes regarding food preparation and storage.
- Communicated effectively with co-workers to ensure efficient workflow in the kitchen.
Waitress
Waffle House
Milledgeville, GA
05.2016 - 06.2017
- Greeted customers and provided menus.
- Took orders for food and drinks and delivered them to guests.
- Checked back with customers throughout meal service to ensure satisfaction.
- Answered questions about menu items, ingredients, and pricing.
- Bussed tables as needed during peak hours.
- Prepared checks accurately and processed payments promptly.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Provided accurate change for cash transactions using a cash register system.
- Developed positive relationships with regular customers through friendly conversation.
Education
Some College (No Degree) - Prequisite Courses
Augusta Technical College
Augusta, GASkills
- Compassionate communication
- Self Motivation
- Adaptability and Flexibility
- Task Prioritization
- Problem-Solving
- Honest and Dependable
- Professional Appearance
- Compassion and Empathy
- Stress management techniques
- Customer Service
- Team Collaboration
- Activity monitoring
- Conflict Resolution
- ADL support
- Client Transportation
- Documentation skills
- Group facilitation
- Admissions intake
- Crisis Intervention
- Behavioral Management
- Safe Food Handling
- Order Accuracy
- High-volume dining
- Salesmanship
- Animal Handling
- Microsoft Office
References
References available upon request.
Timeline
Behavioral Health Technician
Pyramid Healthcare
11.2022 - 03.2024
Shift Leader
Chic-Fil-A
08.2021 - 11.2022
Waitress/Grill Operator
Waffle House
02.2018 - 05.2019
Waitress
Waffle House
05.2016 - 06.2017
Some College (No Degree) - Prequisite Courses
Augusta Technical College