Summary
Overview
Work History
Education
Skills
Additional Information
Work Availability
Quote
Timeline
CustomerServiceRepresentative

Jazmine Toney

Douglasville,GA

Summary

Reliable and upbeat Luxury Associate successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Chanel
Atlanta, CA
01.2022 - Current
  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Account Manager

FirstKey Homes
Marietta, GA
11.2019 - 12.2021
  • Processed over 500 invoices a week and refunds in collaboration with vendors and internal team members
  • Reviewed invoices and checked for appropriate approvals within determined vendor time frame
  • Maintained less than 1 % error ratio in processing invoices
  • Served as the point of contact for accounts payable vendors by responding to inquiries of payment status and outstanding invoices
  • Created a system for documenting and maintaining correspondences pertaining to vendors and field service management
  • Coordinated efforts with vendors and internal team members to resolve all invoice issues within a 3- day timeframe; escalated issues to management when necessary
  • Investigated matters of unresolved invoices by contacting vendors, field market personnel and reviewing internal processes
  • Analyzed invoice data for discrepancies such as duplicates and missing invoices
  • Reconcile records to reflect adjustments
  • Lead the implementation of new accounting procedures
  • Trained and mentored team members to ensure updates were understood
  • Fulfilled Resident Refund requests from Accounts Receivable inclusive of entering and batching
  • Posted, committed and processed all payables and AR Resident Refunds
  • Created ACH Maintenance, Vendor Exception and Payment Register Reports by exporting information from Yardi Software into Excel Spreadsheets
  • Processed ACH/EFT files for the company
  • Approved and verified checks within JP Morgan and Wells Fargo.

Technical Support Representative

Kelly Services
Atlanta, GA
03.2020 - 08.2021


  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.

Accounting Manger, Vendor Maintenance & Relations, Accounting Clerk

JLL, Jones Lang-Laselle
Atlanta, Douglasville, GA
07.2018 - 02.2020
  • Managed the AP/AR process of approximately 300 invoices a week
  • Assisted with monthly recurring revenue and CAM management
  • Data Entry/Transfer from old ERP and Solomon
  • Completed bank reconciliation
  • W-9 and 1099 Processing
  • Reconciled invoices
  • Worked frequently with mechanical and plumbing systems to complete knowledgeable inspections and skilled repairs.
  • Managed banking reconciliations and monthly balance sheet statements.

Accounting Clerk

BBP Transportation
Atlanta, GA
02.2016 - 04.2018
  • Oversaw AP/AR daily activities; processed approximately 400 invoices per month
  • Prepared financial reports for management
  • Calculated key data including discounts, percentage allocations and credits
  • Verified details of transactions and researched/resolved billing and invoice problems.
  • Completed biweekly payroll for company personnel.
  • Input high volume of monthly invoices with consistent accuracy.

Dining Room Attendant

Chartwell Staffing Solutions
Kennesaw, GA
12.2015 - 02.2016
  • Assisted wait staff with timely food delivery and guest requests.
  • Delivered exceptional guest experiences through attentive service and quick response to issues.

Education

High School Diploma -

South Cobb High School
05.2013

Skills

  • Typing (1 year)
  • Sales
  • Microsoft Office
  • Communication skills
  • Customer relationship management
  • Hotel experience
  • Custodial experience
  • Healthcare management
  • Customer service
  • Accounting
  • Microsoft Word
  • Maintenance
  • ERP systems
  • Help desk
  • Accounts payable
  • Computer operation
  • Management
  • ACH
  • Food safety
  • Technical support
  • Microsoft Excel
  • Test cases
  • Live chat
  • Computer skills
  • Mentoring
  • Financial report writing
  • Customer support
  • Accounts receivable
  • Leadership
  • Cashiering
  • Organizational skills
  • Oracle
  • Cash handling
  • Restaurant experience
  • Hospitality
  • Google Suite
  • Windows
  • Workforce management
  • Telecommunication
  • Pricing
  • Google Docs
  • NetSuite
  • Databases
  • Analysis skills
  • QuickBooks
  • Manufacturing
  • Account reconciliation
  • PeopleSoft
  • Time management
  • Salesforce
  • Guest services
  • Clerical experience
  • Data collection
  • Inside sales
  • Retail sales
  • Upbeat and Positive Personality
  • Courteous with Strong Service Mindset
  • POS Systems and Ordering Platforms

Additional Information

  • Willing to relocate: Anywhere, Authorized to work in the US for any employer

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Customer Service Representative

Chanel
01.2022 - Current

Technical Support Representative

Kelly Services
03.2020 - 08.2021

Account Manager

FirstKey Homes
11.2019 - 12.2021

Accounting Manger, Vendor Maintenance & Relations, Accounting Clerk

JLL, Jones Lang-Laselle
07.2018 - 02.2020

Accounting Clerk

BBP Transportation
02.2016 - 04.2018

Dining Room Attendant

Chartwell Staffing Solutions
12.2015 - 02.2016

High School Diploma -

South Cobb High School

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Jazmine Toney