Jazmine Watkins

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Processed customer service orders promptly to increase customer satisfaction.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Provider enrollment is a position where I approved applications for medical providers such as, nurse practitioners, physicians, hospitals etc for Medicaid. I carefully analyze each application for errors and make sure all documents are submitted currently that is required. I process over 30-35 each day.

Consulted with customers to determine best methods to resolve service and billing issues. Take over 45 calls a day and provide the best customer service to each customer as needed

Maximized customer satisfaction by assisting customers complete purchases, locate items and sign up for rewards programs.