Jazmine Watts
Garland
Summary
Perceptive, hard-working, and detail-oriented professional backed by retail experience. Able to build and maintain optimal relationships with supervisors and peers in order to achieve goals and maximize productivity. Follow policies, procedures, and guidelines to assure consistent quality. Maintain and ensure patient privacy and confidentiality.
Overview
3
3
years of professional experience
Work History
Healthcare Customer Service Representative
Conduent
11.2024 - Current
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
- Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
Homemaker
Stay-at-Home Parent
01.2023 - Current
- Invest in providing a stable environment for the family
- Provide care, discipline, and nurturing
- Show strong leadership skills and manage budget
Full Time Student
Ultimate Medical Academy
01.2024 - 10.2024
- Remained self-directed, motivated, and accountable for personal actions
- Came prepared for class and completed assignments on time
- Navigated new technology, utilized available resources, and set realistic expectations
Machine Operator / Assembly
Amazon
10.2022 - 12.2022
- Operated machinery in a safe and efficient manner and in accordance with company procedures
- Inspected finished products for quality and adherence to specifications
- Met production goals and deadlines to maintain schedule and communicated effectively with team members
Cashier / Customer Service – Retail
Marshalls
11.2021 - 09.2022
- Trained new team members on customer service and operational procedures
- Took incoming telephone calls, served as direct point of contact, and delivered excellent customer service with a positive attitude
- Operated cash register, scanned merchandise, accepted payments, ensured accuracy of cash drawer, managed inventory levels, stocked shelves, and kept work area clean and organized
- Worked in a professional, team-oriented manner, followed policies and procedures, and interacted with diverse customers and staff
Education
Diploma - Medical Billing and Coding
Ultimate Medical Academy
01.2024
Associate of Science - Liberal Sciences
Dallas County Community College
01.2022
Skills
- Medical Billing
- Accounts Receivable
- Collections
- Co-Pay
- Deductibles
- Co-Insurance
- EOBs
- Revenue Cycle Management
- Posting Payments
- Government (Medicare & Medicaid)
- Third Party Payers
- Electronic Health Records (EHR)
- Electronic Medical Records (EMR)
- Managed Care (HMO, PPO, and POS)
- Workers Compensation
- Insurance Verification
- Insurance Claim Processing
- CMS1500
- CMS1450 (UB-04)
- Front Office Operations
- Medical Office Procedures
- Scheduling
- Medical Terminology
- Anatomy & Physiology
- HIPAA Compliance
- Medical Coding (ICD-10, HCPCS, CPT)
ADDITIONAL EXPERIENCE
- Forever21 – Dallas, TX | Retail Sales Associate / Customer Service06/2021 –10/2021
- 99 Cents Only Stores – Duncanville, TX | Customer Service Associate – Retail05/2019 –08/2019
Timeline
Healthcare Customer Service Representative
Conduent
11.2024 - Current
Full Time Student
Ultimate Medical Academy
01.2024 - 10.2024
Homemaker
Stay-at-Home Parent
01.2023 - Current
Machine Operator / Assembly
Amazon
10.2022 - 12.2022
Cashier / Customer Service – Retail
Marshalls
11.2021 - 09.2022
Diploma - Medical Billing and Coding
Ultimate Medical Academy
Associate of Science - Liberal Sciences
Dallas County Community College