Jazmine Wilborn
Gladstone,MO
Summary
Results-oriented Analyst skillful in managing and breaking down large volumes of information. Proactive at heading off issues in operations, workflow and production by uncovering trends affecting business success.
Overview
8
8
years of professional experience
Work History
Retail Relationship Banker
Bank Of America
06.2022 - Current
- Resolved customer complaints and disputes to maintain satisfaction and loyalty.
- Cultivated strong customer relationships by providing tailored advice and services.
- Analyzed customers' financial information to deliver personalized account guidance.
- Maintained in-depth product and service knowledge for well-informed customer advice.
- Assisted customers with completing required forms for opening and closing bank accounts.
- Adapted products and services to suit customers' changing financial circumstances.
- Facilitated customer transactions, including deposits, withdrawals and transfers.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Implemented strategies to increase customer retention, enabling investment growth.
Customer Service Agent
Synchrony Financial
06.2021 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Educated customers on company systems, form completion and access to services.
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
Store Associate
Walmart
03.2018 - 06.2021
- Greeted customers, helped locate merchandise and suggested suitable options.
- Answered questions about store policies and addressed customer concerns.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Approached browsing customers to initiate conversations to determine buying preferences.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Store Associate
TJX Companies
08.2017 - 03.2018
- Greeted customers, helped locate merchandise and suggested suitable options.
- Worked with loss prevention in monitoring shopper behavior.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Used POS system to process sales, returns, online orders and gift card activations.
- Increased sales and customer satisfaction through personalized servicing.
- Informed customers of current store promotions to encourage additional sales purchases.
- Contributed to design and setup of merchandise displays promoting key products, creating aesthetically pleasing arrangements to attract customer attention.
Server
Market Grille In Hyvee
06.2016 - 07.2017
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Checked identification for minimum age for sale of alcoholic beverages.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Crew Member
Burger King
02.2016 - 06.2016
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Assisted other team members to achieve goals.
- Worked well with teammates and accepted coaching from management team.
- Prepared and cooked food orders for customers by noting customizations and portion sizes.
- Collaborated with team members to complete orders.
- Prepared products following restaurant, health, and safety standards and procedures.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Supported great dining and meal experiences for guests.
- Worked front counter, drive-thru and other areas.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
Education
Associate of Arts -
Metropolitan Community College - Kansas City
Kansas City, MOAssociate of Science - Engineering
Metropolitan Community College - Kansas City
Kansas City, MO05.2026
Skills
- Efficient and Detail-Oriented
- Data Entry and Maintenance
- Multitasking and Prioritization
- Customer Account Management
- Courteous with Strong Service Mindset
- Customer Data Confidentiality
- Issue and Complaint Resolution
- De-escalation Techniques
- Creative Problem Solving
- POS Systems and Ordering Platforms
- Cultural Awareness and Sensitivity
- Proficiency in Microsoft Office and G Suite
- Recordkeeping and Documentation
- Process Improvement
- Laboratory Setup
- Research Methods
- Experimental Design
- Troubleshooting Techniques
- Attention to Detail
- Analytical Techniques
- Problem Solving
- Time Management
- Computer Literacy
- Technical Writing
Timeline
Retail Relationship Banker
Bank Of America
06.2022 - Current
Customer Service Agent
Synchrony Financial
06.2021 - Current
Store Associate
Walmart
03.2018 - 06.2021
Store Associate
TJX Companies
08.2017 - 03.2018
Server
Market Grille In Hyvee
06.2016 - 07.2017
Crew Member
Burger King
02.2016 - 06.2016
Associate of Arts -
Metropolitan Community College - Kansas City
Associate of Science - Engineering
Metropolitan Community College - Kansas City