Jazmine Zelaya
Human Resource Assistant
Rockville,MD
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach. Driven to learn quickly, advance computer proficiency and training in industry operations. Solid background in field and office settings supporting team needs. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Human Resource Assistant position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Responsible HR Assistant with strong knowledge of office administration and common human resources operations. In-depth understanding of customer service, data entry and file management. Highly skilled in reviewing policies and suggesting actionable improvements aligned with industry best practices. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment. Experienced Medical Assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
1
1
Language
Work History
Human Resource Assistant
Coakley & Williams Construction LLc
Bethesda, MD
07.2022 - 09.2023
- Maintaining accurate and up-to-date human resource files, records, and documentation.
- Answers frequently asked questions from applicants and employees relative to standard policies, benefits, hiring processes, etc.
- Maintaining the, integrity and confidentiality of human resource files and records.
- Helping prepare for audits providing HR data and records to ensure that all required documents were collected and filed appropriately.
- Maintaining internal database (HRIS); process employee data, create and maintain regular and ad-hoc reports, manage permissions, train users on HRIS (managers and employees), troubleshoot and report technical issues.
- Administration of Training and Development programs to include organizing, tracking ,coordinating, and maintaining files.
- Managed pre-employment, coordinates background checks, drug screens, reference checks, conducted verifications of employment and employee referral process.
- Created new hire announcements.
- Salary Adjustments.
- Processed monthly benefit invoices.
- Maintained monthly HR metrics reports.
- Created and ran reports as requested.
- Posted HR communication on a intranet site.
- Assisted with onboarding and off-boarding processes
- Assisted with planning and execution of special events such as benefits enrollment, organization-wide meetings, wellness challenges, community service projects, company parties, and retirement celebrations.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Organized new employee orientation schedules for new hires.
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
- Coordinated employee training programs to improve productivity and performance.
- Set up orientations and initial training for new employees.
- Conducted exit interviews with terminated employees.
- Helped employees register for benefits programs using online portals.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Answered and redirected incoming phone calls for office.
Medical Assistant
Children’s National Pediatrics and Associates
Silver Spring, MD
11.2020 - 07.2022
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Taught patients about medications, procedures, and care plan instructions.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Collected and documented patient medical information such as blood pressure and weight.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Handling Customer Service.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Triaging Patients.
- Obtained client medical history, medication information, symptoms, and allergies.
- Ordering Supplies.
- Verified patient insurance coverage and collected required co-payments.
- Scheduling Appointments.
- Performed medical records management, including filing, organizing and scanning documents.
- Administering Vaccines.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Handling Medical Records.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- EHR system
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Registering new patients.
- Prepared lab specimens for diagnostic evaluation.
Medical Assistant
Love Kids
Bowie, MD
08.2019 - 11.2020
- Taught patients about medications, procedures, and care plan instructions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Verified patient insurance coverage and collected required co-payments.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Performed medical records management, including filing, organizing and scanning documents.
- Handled cash transactions and maintained sales and payments records accurately.
- Assisted with onboarding new clients and securing paperwork completion.
- Called and faxed pharmacies to submit prescriptions and refills.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Maintained confidentiality of information regarding clients and company.
- Obtained client medical history, medication information, symptoms, and allergies.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Corresponded with clients through email, telephone, or postal mail.
- Collected and documented patient medical information such as blood pressure and weight.
- Confirmed appointments, communicated with clients, and updated client records.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Prepared lab specimens for diagnostic evaluation.
Sales Representative, Cashier
Metro by T-Mobile
Landover, MD
06.2017 - 12.2019
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Greeted customers entering store and responded promptly to customer needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Developed and delivered engaging sales presentations to convey product benefits.
- Welcomed customers and helped determine their needs.
- Answered questions about store policies and addressed customer concerns.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Utilized CRM software to manage customer accounts and track performance metrics.
- Built relationships with customers to encourage repeat business.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
Student Worker
Fortis College
Landover, MD
01.2019 - 09.2019
- Completed research, compiled data, and assisted in timely reporting.
- Maintained tidy and organized environment to comply with cleanliness standards.
- Maintained database systems to track and analyze operational data.
- Gathered, organized and input information into digital database.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed filing system, entered data and completed other clerical tasks.
- Checked out and checked in items using library computer system.
- Organized returned books and materials and assisted with shelving.
- Maintained accurate records and confidentiality of library book and periodical inventory.
- Managed library materials for accurate record-keeping.
Receptionist , Medical Assistant
Caring Chiropractor
, Washington
02.2019 - 08.2019
- Confirmed appointments, communicated with clients, and updated client records.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Responded to inquiries from callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
- Maintained confidentiality of information regarding clients and company.
- Managed multiple tasks and met time-sensitive deadlines.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Answered central telephone system and directed calls accordingly.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Handled cash transactions and maintained sales and payments records accurately.
- Verified patient insurance coverage and collected required co-payments.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted with onboarding new clients and securing paperwork completion.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Organized paperwork such as charts and reports for office and patient needs.
- Managed multi-line phone system and pleasantly greeted patients.
- Supported office staff and operational requirements with administrative tasks.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Student Intern
Brookfield Properties
Washington, DC
10.2014 - 05.2017
- Completed research, compiled data, updated spreadsheets, and produced timely reports.
- Sorted and organized files, spreadsheets, and reports.
- Interacted with customers by phone, email, or in-person to provide information.
- Researching contexts and information for upcoming meetings.
- Updating information into a shared drive, and scanning documents.
- Entry data for the accounting department.
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Gained operational knowledge and supported departmental needs.
- Completed research, compiled data, and assisted in timely reporting.
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
- Took meeting notes and compiled paperwork to support department.
- Performed administrative duties and staff support tasks.
- Planned, prepared and participated in weekly meetings and events.
- Analyzed problems and worked with teams to develop solutions.
- Maintained accurate records and documentation of projects to inform stakeholders of progress and updates.
Education
No Degree - Business Administration & Human Resources
Prince George’s Community College
Largo, MD 05.2020 - Current
Graduate - Medical Assisting
Fortis College
Landover, MD 01.2019 - 05.2020
Skills
Database entry
undefinedTimeline
Human Resource Assistant
Coakley & Williams Construction LLc
07.2022 - 09.2023
Medical Assistant
Children’s National Pediatrics and Associates
11.2020 - 07.2022
No Degree - Business Administration & Human Resources
Prince George’s Community College
05.2020 - Current
Medical Assistant
Love Kids
08.2019 - 11.2020
Receptionist , Medical Assistant
Caring Chiropractor
02.2019 - 08.2019
Student Worker
Fortis College
01.2019 - 09.2019
Graduate - Medical Assisting
Fortis College
01.2019 - 05.2020
Sales Representative, Cashier
Metro by T-Mobile
06.2017 - 12.2019
Student Intern
Brookfield Properties
10.2014 - 05.2017
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