Jazmine "Jay" Sims
Gardena,USA
Summary
Methodical director with several years of comprehensive experience overseeing daily operations of company or organization. Hardworking and versatile professional well-versed in executing business strategies, preparing and implementing business plans and overseeing financial performance. Thorough knowledge of market changes and trends paired with strong grasp of corporate finance and performance measures. Strategic Director known for high productivity and efficient task completion. Specialize in operational strategy, team leadership, and financial oversight. Excel in communication, problem-solving, and adaptability, ensuring effective team collaboration and project success.
Overview
17
17
years of professional experience
Work History
Director of Operations, Roads
Chrysalis Enterprises
Orange County, Inland Empire, Los Angeles
12.2023 - Current
- Directs day-to-day operations of a $7M+ transitional employment program in partnership with Caltrans, overseeing multiple job sites and ensuring exceptional service delivery aligned with Chrysalis’ standards.
- Represents the organization at stakeholder meetings, customer site visits, and contract discussions; manages responses to RFPs including proposal writing, cost estimation, and presentations.
- Oversees a workforce of 150+ client employees and four direct reports; provides coaching, performance management, and programmatic support to ensure client success and workforce development.
- Manages cross-departmental collaboration with Internal Operations, Data & Grants, and Client Services to ensure coordinated and trauma-informed delivery of services.
- Leads operational support functions including vehicle and equipment oversight, site logistics, and issue resolution related to staff, customers, and day-to-day activities.
- Implements and maintains safety protocols and compliance measures per Caltrans and organizational standards; develops ongoing training to address recurring safety issues and reduce risk.
- Ensures operational consistency and brand integrity across all Chrysalis Roads sites, maintaining high standards of quality, appearance, and professionalism.
Senior Operations Manager
Chrysalis Enterprise Roads
Orange County
05.2022 - Current
- Supervised a team of supervisory and operations staff across multiple sites, ensuring safe, accurate, and timely service delivery that met or exceeded contractual obligations.
- Acted as the primary point of contact for customers and stakeholders, delivering exceptional service and proactively identifying operational issues.
- Managed inventory, maintained customer property, supported business development efforts, and led proposal preparation for new service contracts.
- Spent 60%+ of work time in the field supporting staff, overseeing an 8+ vehicle fleet, managing logistics, and ensuring adherence to OSHA and Caltrans standards.
- Developed and enforced operational policies, procedures, and forms; ensured timely and accurate submission of timecards and invoices.
- Balanced client service and business needs, providing mentorship, performance feedback, and crisis de-escalation support with empathy and professionalism.
Merch Manager
Barnes and Noble Booksellers
Torrance
04.2018 - 05.2022
- Duties included but are not limited to overseeing new and existing employees and training employees
- Increased location revenue percentage for multiple fiscal years
- Lead team huddles and meetings, supported managing multiple locations for the franchise
- Monitoring product inventories, creating/setting up/tearing down sales floor displays
- Providing Customer Service (both in person and via phone), managing the customer experience, completing company projects (in store events, and offsite events).
Head Resident Advisor
Education First
Long Beach
06.2012 - 01.2017
- Directed 30+ students as a Live-In Advisor and Resource where I organized and arranged events to help acclimate foreign students into American culture who were learning English as a second language. I also trained diverse groups in problem-solving, taught ESL, and mediated conflicts during unexpected situations.
Office Admin
Vermont Christian School
Harbor City
04.2008 - 01.2017
- Registered new students and processed various types of applications/forms for the school. Maintained a high success rate in helping those who were otherwise failing to graduate and establish a plan for college or the work force
Education
Bachelors - English
Cal State Dominguez Hills
Carson, CA12.2018
AA - Humanities
LA Harbor College
Wilmington, CA05.2018
Skills
- CPR/AED and OSHA certified
- Mental health first aid
- Effective communication skills
- Emotional intelligence
- Creative planning and organization
- Leadership abilities
- Team collaboration
- Time management proficiency
- Customer service excellence
- Event organization
- Accounting and bookkeeping
- Microsoft Office expertise
References
Available upon request.
Timeline
Director of Operations, Roads
Chrysalis Enterprises
12.2023 - Current
Senior Operations Manager
Chrysalis Enterprise Roads
05.2022 - Current
Merch Manager
Barnes and Noble Booksellers
04.2018 - 05.2022
Head Resident Advisor
Education First
06.2012 - 01.2017
Office Admin
Vermont Christian School
04.2008 - 01.2017
Bachelors - English
Cal State Dominguez Hills
AA - Humanities
LA Harbor College
Similar Profiles
Charles BattleCharles Battle
Highway Maintenance Worker/Landscaper at Chrysalis EnterprisesHighway Maintenance Worker/Landscaper at Chrysalis Enterprises
Olivia ShaglaOlivia Shagla
Licensed Professional Counselor at Chrysalis Enterprises of Ohio LLCLicensed Professional Counselor at Chrysalis Enterprises of Ohio LLC
Rylan CoacheRylan Coache
Personal Care Assistant at ChrysalisPersonal Care Assistant at Chrysalis
TaJuana R. Cabaong Ed.DTaJuana R. Cabaong Ed.D
Human Resources Rep / Principal (PK-8th) at Compton Unified School District-Tibby ESHuman Resources Rep / Principal (PK-8th) at Compton Unified School District-Tibby ES
Ivy TolentinoIvy Tolentino
Registered Nurse at Providence Little Company of Mary Medical Center TorranceRegistered Nurse at Providence Little Company of Mary Medical Center Torrance