Jazmin F. Payton
Commission Specialist
Houston,TX
Summary
Operations Specialist boasting 10+ years of health and wellness benefits, customer service, payroll, and billing experience with emphasis on administrative support, troubleshooting, while navigating multiple computerized processing systems. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
10
10
years of professional experience
Work History
Administrative Operations Specialist
First Financial Group Of America
Houston, TX
05.2013 - 05.2018
- Assigned liaison for multiple school districts within multiple states, regarding their cafeteria plans.
- Provided a highly effective payment processing system for multiple school districts across multiple states - Decreased case discrepancies by over 50% by using a 3-way match system.
- Worked closely with the districts benefits and payroll departments and files to ensure a clean billing process and to head-off any problems before they arose.
- Initiated setup of the team’s cases on the FTP system by creating weekly, bi-weekly, monthly, mid-year & annual reports.
- Supported, proactively maintained and managed dozens of large complex assignments delegated by upper management.
- Successfully processed dozens of refunds from carriers for voluntary health benefits: to include determining validity of the refund.
- Worked directly with 75+ clients/carriers via phone, email, or mail to ensure future business and prompt project completion.
- Trained all new hires to become a successful part of the billing team and complied multiple policy and procedures for the department.
Accounting Commission Specialist
First Financial Group Of America
Houston, TX
05.2018 - Current
- Responsibile for reconciling and processing transactions for our sales team.
- Generate and compile production reports to distribute to the sales agent, managers and account developers using Excel, CRM reports and PDF files.
- Verify all commission calculations are correct and make any manual adjustments as needed.
- Research payment discrepancies and provide feedback related to the findings.
- Work with the billing department to ensure that the information entered is correct, to ensure proper payment to the agents.
- Assist in researching issues and testing results to enhance the quality of work with the CRM billing and sales system.
Education
Bachelor of Arts - Organizational Leadership
South Texas College
Mcallen, TX 05.2021 - Current
Quote
Never ruin an apology with an excuse
Benjamin Franklin
Skills
Analytical Skills
Math skills
Filing
CRM software proficiency
Verbal and written communication
Customer service
Computer skills
Clerical
Organization and Time management
Flexible & Adaptable
Microsoft Office
Training & Development
Accounting experience
Data entry specialist
HIPAA specialist
Timeline
Bachelor of Arts - Organizational Leadership
South Texas College
05.2021 - Current
Accounting Commission Specialist
First Financial Group Of America
05.2018 - Current
Administrative Operations Specialist
First Financial Group Of America
05.2013 - 05.2018