Jazmin R. Davidson
Sales Support Specialist
Largo,MD
Summary
Driven and resourceful administrative professional with 10+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
Work History
Sales Support Specialist
Archwell Holdings
Largo, MD
06.2021 - Current
- Created foundation for Salesforce CRM and primary decision maker for all projects and updates.
- Responsible for development of Salesforce software program and tools focused on enabling sales team to communicate and operate more efficiently.
- Increased business sales utilizing Salesforce knowledge.
- Collaborated with staff to resolve various issues impacting sales activities.
- Followed up on web leads, pre-qualified contacts and converted potential customers into sales appointments.
- Helped cultivate and maintain business relationships by professionally handling partner and customer needs.
Program Manager
Freedom Mortgage Corporation
Largo, MD
07.2020 - 06.2021
- Created and managed onboarding program for incoming class of 20+ loan officers weekly.
- Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.
- Participated in pilot tests and revised programs based on feedback and results.
- Developed and maintained workflows, procedures and reports.
- Worked with subject matter experts to develop and implement mentoring programs to promote better learner experiences.
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Established milestones and objectives based on input from functional areas and stakeholders.
- Orchestrated smooth and efficient program development by collaborating cross-functionally across departments.
- Designed and developed programs and projects for dissemination to personnel.
- Facilitated workshops and conducted one-on-one training to educate team members.
Executive Assistant
CareerBuilder
Washington, DC
11.2018 - 07.2020
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for 10+ c-suite level executives, president and executive vice president.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Responded to emails and other correspondence to facilitate communication and enhance business processes
- Used advanced software to prepare documents, reports and presentations.
- Processed travel expenses and reimbursements for 5+ executive team members and sales vice presidents.
- Worked with senior management to initiate new projects and assist in various processes.
- Organized and coordinated logistics and materials for each meeting, arranged spaces and took detailed notes for later dissemination to key stakeholders.
- Supported business and hospitality needs of corporate partners and staff during meetings and company events
- Upheld strict timetables by maintaining accurate, balanced calendars for all 6 executives simultaneously.
- Created presentations to support executives and boost team productivity.
- Updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Volunteered to help with special projects of varying degrees of complexity
Area Sales Coordinator
CareerBuilder
Washington, DC
02.2017 - 11.2018
- Main point of support for 6 teams of 10+ sales representatives and their clients.
- Coordinated staff sales meetings to discuss developmental strategy, best practices and process improvements.
- Communicated progress of monthly and quarterly initiatives to sales teams.
- Identified opportunities for growth within Washington, DC (SLED) territory and collaborated with sales teams to reach sales goal.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Monitored sales team performance, analyzed sales data and reported information to area managers, vice presidents, and c-suite level executives.
- Created KPI and Revenue reports by tracking weekly sales.
- Created lists of potential customers based on regional markets and assigned sales accounts to team of 60+ employees.
Commercial Account Manager
Grainger Industrial Supply
Lanham, MD
04.2016 - 01.2017
- Analyzed client needs to identify coverage solutions and produced policy and quotes.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Processed daily mail, email and phone calls from customers and producers to generate new business.
- Prepared customer presentations and demonstrations of products to solicit new business.
- Processed cancellation requests from carriers and provided resolution to maintain financial equity.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Coordinated with other departments and vendors for timely delivery of industrial products.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Contributed to event marketing, sales and brand promotion.
- Informed customers of promotions to increase sales productivity and volume.
- Attended monthly sales meetings and quarterly sales trainings.
- Set and achieved company defined sales goals.
- Kept detailed records of daily activities through online customer database.
Territory Sales Representative
Grainger Industrial Supply
Taunton, MA
05.2014 - 03.2016
- Resurrected and monetized dormant leads to build book of business and increase revenues.
- Maintained relationships with established accounts and prospected new retailers by calling on customers and engaging prospects in person.
- Attended advanced training sessions and conferences to increase product knowledge and productivity.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
- Executed direct sales from manufacturers to customers to improve profitability within retail environment.
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Selected correct products based on customer needs, product specifications and applicable regulations.
Wedding Coordinator Assistant
Newport Yachting Center
Newport, RI
05.2013 - 10.2014
- Directly reported to wedding planner to ensure attention to detail for bride and grooms’ needs throughout night, and took over wedding planner responsibilities in event of absence.
- Acted as intermediary for supervisor with internal and external problems and responded to policy and procedural questions.
- Responsible for attention to detail in all aspects of wedding set up, guest preparation, and throughout entire event to ensure that brides’ ideas were masterfully executed to exceed expectations.
- Responsible for helping banquet manager coordinate tasks for everyone to complete in order to prepare room for wedding.
- Led training of new employees on all operational aspects of business.
- Arranged event equipment, décor and other day-of-event needs.
- Conferred with event staff at event site to coordinate details.
- Supervised 10 helpers and co-workers.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Education
Bachelor of Science (B.S - Business Administration
Florida A&M University (FAMU)
08.2009 - 05.2014
Skills
Advanced MS Office Suite
Filing and data archiving
Schedule & calendar planning
Strategic planning
Travel coordination
Expense reporting
Organization
Planning and Coordination
Salesforce Software Proficiency
Clerical Support
Timeline
Sales Support Specialist
Archwell Holdings
06.2021 - Current
Program Manager
Freedom Mortgage Corporation
07.2020 - 06.2021
Executive Assistant
CareerBuilder
11.2018 - 07.2020
Area Sales Coordinator
CareerBuilder
02.2017 - 11.2018
Commercial Account Manager
Grainger Industrial Supply
04.2016 - 01.2017
Territory Sales Representative
Grainger Industrial Supply
05.2014 - 03.2016
Wedding Coordinator Assistant
Newport Yachting Center
05.2013 - 10.2014
Bachelor of Science (B.S - Business Administration
Florida A&M University (FAMU)
08.2009 - 05.2014