Jazmique Edwards
Seattle,WA
Summary
Dynamic Office Manager with a strong focus on organizational excellence and quality assurance. Experienced in training teams, managing office operations, and elevating client satisfaction through proactive issue resolution.
Overview
13
13
years of professional experience
Work History
Office Manager
Traverse Therapy Services
Seattle, Washington
05.2026 - Current
- Managed Therapist & Psychiatrist schedules
- Accepted and made calls for clients to support with scheduling and mental health needs
- Managed company email inbox to support with requests from both clients and mental health providers
- Worked closely with the company CEO & CFO to ensure compliance, quality and standards
- Ensured HIPAA compliance
- Used strong interpersonal skills to ensure client care was maintained at the highest level
- Used strong communication skills to interact with fellow Office Managers and strategize efficiency and workflows
- Used strong organizational skills to work through workflows and follow ups that require independence and attention to detail
Caretaker
Personal
Auburn, Washington
08.2025 - Current
- Assisted with meal planning to meet nutritional plans.
- Reported concerns to nurse supervisor to promote optimal care.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
- Supported bathing, dressing and personal care needs.
Office Manager
Mindful Therapy Group
Seattle, Washington
03.2022 - 08.2025
- Trained and mentored administrative staff members in company policies, daily task execution, and industry best practices.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Managed office inventory and placed new supply orders.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
- Delegated work to staff, setting priorities and goals.
- Confirmed patient information, collected copays and verified insurance.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Scheduled and confirmed patient appointments for diagnostic, surgical, and consultation services.
- Protected and preserved confidentiality and integrity of information to comply with HIPAA guidelines.
Key Holder Supervisor
Super Supplements
Puyallup, WA
08.2020 - 03.2022
- Operated cash register.
- Maintained store and maintained appearance.
- Signed for incoming shipments in manager's absence.
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
- Set up visually appealing promotional displays.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Addressed employee issues and conflicts to provide input, feedback and coaching.
- Taught junior employees how to meet operational and sales goals with proactive strategies.
- Organized in-store promotional events.
Key Holder Sales Associate
Salon Centric
Tacoma, WA
11.2019 - 05.2020
- Operated cash register.
- Maintained store and maintained appearance.
- Organized in-store promotional events.
- Answered incoming telephone calls to provide store, products and services information.
- Offered product and service consultations and employed upselling techniques.
Sale Associate
T.J. Maxx
Puyallup, WA
08.2018 - 12.2018
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Helped customers by answering questions and locating merchandise.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Operated cash register, collected payments and provided accurate change.
Key Holder Barista and Merchandise Associate
Camp Berachah Ministries
Auburn, WA
06.2013 - 08.2015
- Supervised bank deposits and security procedures to support store opening and closing.
- Operated cash register, collected payments and provided accurate change.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Merchandised display cases and promoted prepared foods.
- Checked temperatures of freezers, refrigerators and heating equipment.
Education
Associate of Arts - Sociology
Tacoma Community College
Tacoma, WA03.2020
High School Diploma -
Cascade Christian High School
Puyallup06.2017
Skills
-Great communication skills
-Results-oriented mindset
-Quality Assurance
-Business operations understanding
-Organization and efficiency
Timeline
Office Manager
Traverse Therapy Services
05.2026 - Current
Caretaker
Personal
08.2025 - Current
Office Manager
Mindful Therapy Group
03.2022 - 08.2025
Key Holder Supervisor
Super Supplements
08.2020 - 03.2022
Key Holder Sales Associate
Salon Centric
11.2019 - 05.2020
Sale Associate
T.J. Maxx
08.2018 - 12.2018
Key Holder Barista and Merchandise Associate
Camp Berachah Ministries
06.2013 - 08.2015
High School Diploma -
Cascade Christian High School
Associate of Arts - Sociology
Tacoma Community College