Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Jazmín Ramírez

Des Plaines,IL

Summary

Proven leader and efficient communicator, I excelled at Mr Stacks by implementing upselling strategies that significantly enhanced sales. My adeptness in safe food handling and a strong work ethic fostered a positive and efficient team environment. Fluent in Spanish, I effectively resolved customer inquiries, contributing to a notable increase in customer satisfaction.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Lead Server

Mr Stacks
09.2023 - 08.2024
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and ready to meet customer needs.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions for food and drinks served, balanced cash receipts and maintained accurate cash drawer at the end of the day along with printing reports and tipping out other severs.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff. Shared knowledge of menu items and flavors, sharing best practices for exceptional service and fostering a positive work environment- assigned tasks, seating sections and shifts to manage organized schedules to provide adequate coverage.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies and to help the costumer make decisions on what to try according to their liking- Collaborated with kitchen staff to ensure accurate and timely delivery of meals, resulting in higher customer satisfaction rates.
  • Oversaw inventory management for front-of-house supplies, minimizing waste while ensuring adequate stock levels. Inspected FOH stock to identify shortages, replenish supply and maintain consistent inventory.
  • Coordinated large group reservations, working closely with hosts to ensure seamless execution of special occasions & provide valuable feedback on potential improvements to restaurant operations based on firsthand experience as a lead server.
  • Supported other staff members during busy shifts by stepping in wherever needed to maintain smooth operations such as expediting, making specialty drinks and taking over hosting as needed.
  • Self-motivated, with a strong sense of personal responsibility, worked effectively in fast-paced environments. Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations. Adaptable to learn and commit to continual improvement/concepts quickly and efficiently such as new technology and applications.
  • Used critical thinking to break down problems, evaluate solutions and make decisions. Resolved customer complaints promptly and professionally, maintaining positive, loyal repeated relationships with patrons, answered customers' questions, recommended items, and record order information.
  • Excellent communication skills, fluent in Spanish- both verbal and written.

Server/ Drive Thru Pick Ups

Pequods Pizza
01.2020 - 06.2021
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Worked during Covid times on drive thru pick ups only and after restaurants opened up again, tried serving but the hours were not on my schedule.

Host/ Server

Kappys Bar and Grill
03.2019 - 01.2020


  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts. Greeted customers warmly upon arrival, took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues. Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation
  • Advised customers about special offerings and menu items to help drive sales.
  • Maintained balanced cash drawer with correct money values and accurate documentation. Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Worked effectively in fast-paced environments.

Education

Diploma -

Maine East High School
Park Ridge, IL
05.2018

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Safe Food Handling & Food safety understanding

Certification

Food handling and liquor licensing

Languages

Spanish
Native or Bilingual

Timeline

Lead Server

Mr Stacks
09.2023 - 08.2024

Server/ Drive Thru Pick Ups

Pequods Pizza
01.2020 - 06.2021

Host/ Server

Kappys Bar and Grill
03.2019 - 01.2020

Diploma -

Maine East High School

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Jazmín Ramírez