Jazmonique Curtis
Supervisor - Care Coordination
Katy,Tx
Summary
Exceptional healthcare team leader with sound judgment, excellent clinical practices, and effective team leading abilities. Experienced with patient care and case management. Utilizes clinical knowledge to develop and execute patient care plans. Track record of effective communication and collaboration with healthcare teams to ensure quality care. Also a licensed vocational nursing professional with strong behavioral health and case management expertise. Skilled in patient assessment, care coordination, and treatment planning. Focused on team collaboration and driving positive patient outcomes. Reliable and adaptable to evolving healthcare needs.
Overview
13
13
years of professional experience
Work History
Supervising LVN case manager
Centene corporation
08.2021 - Current
- Direct daily operations and workflow to ensure efficient production, streamlined processes, and optimal performance of electronic medical records systems.
- Recruit, hire, train, schedule, supervise, and evaluate administrative and clinical support staff to maintain high performance and accountability.
- Lead and implement initiatives designed to improve the quality, efficiency, and delivery of patient care services.
- Establish and maintain strong business relationships with participating providers and network partners.
- Serve as a liaison between medical staff, administration, patients, members, contractors, and external stakeholders to ensure clear and effective communication.
- Provide comprehensive education and guidance to members and contractors regarding the authorization process for Superior Medicaid.
- Review, develop, and authorize home modification requests in accordance with program guidelines.
- Educate members and field staff on authorization requirements, submission procedures, and compliance standards.
- Assess and identify specialized home modification needs through referral requests and ensure timely and appropriate processing.
Lead LVN
Guiding Light Residential Treatment Center
10.2018 - 08.2021
- Coordinate and schedule annual medical and dental examinations in accordance with licensing requirements, as well as medical appointments requested by residents through the internal medical appointment request system.
- Monitor and ensure compliance with updated medical documentation to meet TDFPS minimum standards.
- Oversee completion, review, and signature collection for all medical incident reports involving residents and their children, ensuring appropriate follow-up actions are taken.
- Communicate with pharmacies via phone and fax to process prescriptions and refill requests in a timely and accurate manner.
- Conducted regular audits of clinical procedures, identifying areas for improvement and implementing corrective actions.
- Streamlined patient admissions process, ensuring timely medical treatment and efficient use of resources.
Behavioral Health Technician
Department of Child Protective Services (Seton Home)
02.2013 - 10.2018
- Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
- Implemented therapeutic activities that promoted skill-building, self-awareness, and healthy coping mechanisms.
- Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
- Educated families on mental health conditions and available resources, empowering them to better support their loved one''s journey towards wellness.
- Mentored new Behavioral Health Technicians joining the team, sharing best practices and helping them acclimate quickly to their new role responsibilities.
- Utilized creative problem-solving abilities to address complex patient needs and overcome barriers to treatment success, all while maintaining a high level of professionalism and ethical conduct.
- Searched resident belongings prior to and during stays.
Education
Bachelor of Science - Healthcare administration
Texas A&M
03-2026
LVN
Galen College of Nursing
09.2019
Skills
- Strategic planning and decision making
- Organizational know-how
- Healthcare education
- Quality improvement
- Clinical judgment
- Medical documentation
- Mental health support
- Chronic disease management
- Care coordination
- Pediatric nursing
- Medication dispensing
- Patient care
Timeline
Supervising LVN case manager
Centene corporation
08.2021 - Current
Lead LVN
Guiding Light Residential Treatment Center
10.2018 - 08.2021
Behavioral Health Technician
Department of Child Protective Services (Seton Home)
02.2013 - 10.2018
LVN
Galen College of Nursing
Bachelor of Science - Healthcare administration
Texas A&M