Jazmyn Allen
Little Elm,TX
Summary
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust. My recent job experience has given me the opportunity to be skillful and efficient in computer systems such as Adobe,Microsoft Excel,Outlook, and etc.
Overview
4
4
years of professional experience
Work History
Insurance Case Manager
TranzAct
(Remote) Richardson , TX
02.2023 - 08.2024
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Developed individualized care plans with input from clients and their families.
- Maintained accurate case records and documentation according to agency guidelines.
Technical Support Representative
Oracle
(Remote) Dallas , TX
05.2022 - 02.2023
- Provided technical support to customers via phone, email, and chat.
- Assessed customer needs, identified issues, and provided solutions for customer inquiries.
- Demonstrated strong problem-solving skills to diagnose and troubleshoot technical issues.
- Resolved escalated customer complaints in a timely manner.
Customer Service Specialist
Immersive Labs
(Remote) Dallas , TX
03.2020 - 04.2022
- Responded to customer emails with accurate product and service information.
- Performed data entry of customer orders into the company's order management system.
- Researched complex issues raised by customers, identified solutions, and provided timely responses.
- Collaborated with colleagues from other departments in order to resolve customer concerns quickly.
Education
High School Diploma -
Braswell High School
Little Elm, TX05-2021
Skills
- Case Management
- Health History Documentation
- Records Management
- Strong Problem Solving Skills
- Professional Communications
- Analytical Thinking / Data Analysis
- Technical Troubleshooting
- Computer Proficiency
Timeline
Insurance Case Manager
TranzAct
02.2023 - 08.2024
Technical Support Representative
Oracle
05.2022 - 02.2023
Customer Service Specialist
Immersive Labs
03.2020 - 04.2022
High School Diploma -
Braswell High School
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