Jazmyn Brown
Henderson
Summary
Dynamic Patient Care Coordinator with a proven track record at Lafayette Physical Therapy, excelling in healthcare operations and patient relations. Adept at managing medical records and ensuring HIPAA compliance while delivering exceptional customer service. Recognized for creative problem-solving and strategic planning, enhancing patient experiences and operational efficiency.
Overview
10
10
years of professional experience
Work History
Patient Care Coordinator
Lafayette Physical Therapy
05.2023 - Current
- Delivered excellent patient experiences and direct care.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Resolved customer complaints using established follow-up procedures.
- Followed document protocols to safeguard confidentiality of patient records.
- Verified patient insurance eligibility and entered patient information into system.
- Trained new staff on filing, phone etiquette and other office duties.
- Provided excellent customer service to patients and medical staff.
- Organized patient records and database to facilitate information storage and retrieval.
Substitute Teacher, K-12
Scoot Education Inc.
11.2021 - 04.2023
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Took over class for regular classroom teacher, managing assignments, student needs, and recordkeeping.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Followed lesson plans designed by absent teachers.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Administrative Assistant
Medicare 411
10.2020 - 10.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Performed research to collect and record industry data.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Established administrative work procedures to track staff's daily tasks.
- Managed filing system, entered data and completed other clerical tasks.
Clothing Packer
Vici Clothing Collection
11.2020 - 01.2021
- Complied with safety, health, and environmental regulations as prescribed by law.
- Inspected items to identify discrepancies and damages and reported to supervisor.
- Recorded product, packaging and order information on specified forms.
- Secured items for storage or shipment.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
Customer Service Representative
The Home Depot Inc
06.2020 - 10.2020
- Responded to customer requests for products, services, and company information.
- Trained new personnel regarding company operations, policies and services.
- Implemented and developed customer service training processes.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Managed timely and effective replacement of damaged or missing products.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Level 4 Associate
In N Out Burger
02.2016 - 06.2020
- Developed effective improvement plans in alignment with goals and specifications.
- Frequently inspected production area to verify proper equipment operation.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated customer needs and feedback to drive product and service improvements.
Education
Post-Baccalaureate Diploma - Paralegal Studies
Purdue University
West Lafayette, IN06-2025
Bachelor of Science - Criminal Justice
Grambling State University
Grambling, LA04-2021
Skills
- Administrative supervision
- Healthcare documentation
- HIPAA protocol adherence
- Organizational standards
- Healthcare operations
- Medical record requests
- Office administration
- Scheduling
- Multitasking
- Customer service
- Creative problem solving
- Strategic planning
- Patient relations
- Quality assurance
- Critical thinking skills
Timeline
Patient Care Coordinator
Lafayette Physical Therapy
05.2023 - Current
Substitute Teacher, K-12
Scoot Education Inc.
11.2021 - 04.2023
Clothing Packer
Vici Clothing Collection
11.2020 - 01.2021
Administrative Assistant
Medicare 411
10.2020 - 10.2021
Customer Service Representative
The Home Depot Inc
06.2020 - 10.2020
Level 4 Associate
In N Out Burger
02.2016 - 06.2020
Post-Baccalaureate Diploma - Paralegal Studies
Purdue University
Bachelor of Science - Criminal Justice
Grambling State University
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