Jazmyn Ferrin
Elk Grove,CA
Summary
Experienced Customer Service Representative skilled in oral and written communication, active listening, and analytical problem-solving. Dedicated to improving customer experiences by being service-oriented, understanding customer needs, and providing personalized solutions to foster loyalty. Committed to ensuring customer satisfaction through exceptional service and unparalleled support. Proficient in utilizing best practices in customer service and adept at finding effective solutions to meet customer needs. Collaborative leader committed to fostering an engaged and empowering work culture by working closely with colleagues. Proven ability to build and maintain relationships with a diverse range of stakeholders in dynamic, fast-paced environments.
Overview
7
7
years of professional experience
Work History
Cashier
Extra Mile
08.2023 - 12.2024
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Answered questions about store policies and addressed customer concerns.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Customer Service Representative
Easy Lift Door CO
08.2023 - 09.2024
- Managed approximately a minimum of 30 incoming calls, emails and faxes per day from customers
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
Cashier
Safeway
01.2022 - 02.2023
- Provided a positive customer experience with fair, friendly, and courteous service
- Registered sales on a cash register by scanning items, itemizing and totaling customers purchases
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Learned duties for various positions and provided backup at key times.
Courtesy Clerk
BelAir
11.2020 - 07.2021
- Responsible for sweeping and mopping store floors, cleaning restrooms, washing down and organizing shopping carts
- Bagging customers purchases and helping customers to their cars
- Assisting cashiers to verify prices and other tasks throughout their shift.
- Collected more than 100+ shopping carts from parking lot daily and cleaned and dried soiled and wet carts.
Child Care Provider/Babysitter
N/A
06.2018 - 06.2020
- Provided child care for several families with a minimum of 2+ children after school during the weekends, and during school vacations.
- Communicated positively with children and guardians.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Played games, worked on puzzles, and read books to young children.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
Education
BBA - Business Studies
Sacramento City College (SCC)
Sacramento, CA07-2025
High School Diploma -
Mira Loma High School
Sacramento, CA06.2022
Skills
- Computer proficiency
- Google docs and Microsoft proficient
- Cash Handling
- Issuing refunds or exchanges
- Math proficiency
- Excellent communication skills
- Strong organization
- Time management
- Adaptability & flexibility
- Problem-solving abilities
- Customer Support
- Data Entry
Awards
- International Baccalaureate (IB) high school diploma
- Principal's Honor Roll
- 60+ hours of community service
Timeline
Cashier
Extra Mile
08.2023 - 12.2024
Customer Service Representative
Easy Lift Door CO
08.2023 - 09.2024
Cashier
Safeway
01.2022 - 02.2023
Courtesy Clerk
BelAir
11.2020 - 07.2021
Child Care Provider/Babysitter
N/A
06.2018 - 06.2020
BBA - Business Studies
Sacramento City College (SCC)
High School Diploma -
Mira Loma High School
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