JAZMYN JOHNSON
Houston,TX
Summary
Well-qualified administrative support professional with demonstrated success in managing donor screening for donating. Able to perform basic laboratory tests and accurately read results such as hematocrit. Highly organized with good relationship-building and communication strengths. Adept at handling administrative and customer service needs in busy medical settings, as well as maintaining equipment and performing basic cashiering functions. Proficient in screening procedures, compliance standards and recordkeeping requirements.
Hardworking and reliable person, with strong ability in fast food and retail as well. Offering leadership, improvement and fantastic customer service. Highly organized, proactive and punctual with team-oriented mentality.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Iqor
Houston, TX
10.2021 - Current
- Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provide primary customer support to internal and external customers.
- Answer customer telephone calls promptly to avoid on-hold wait times.
- Clarify customer issues and determined root cause of problems to resolve product or service complaints.
- Offer advice and assistance to customers, paying attention to special needs or wants.
Customer Service Representative
Alorica
Houston , TX
03.2020 - 09.2021
- Responded to customer requests for products, services and company information.
- Updated account information to maintain customer records.
- Recommended products to customers, thoroughly explaining details.
- Recorded account information to open new customer accounts.
- Processed customer adjustments to maintain financial accounts.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Met customer call guidelines for service levels, handle time and productivity.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained up-to-date knowledge of product and service changes.
- Responded proactively and positively to rapid change.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Communicated professionally with colleagues, freelancers and clients.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Medical Screener
Octapharma Plasma
Houston, TX
01.2018 - 03.2020
- I take donors vitals such as blood pressure, prick their finger to test iron levels, check weight and also enter credentials into computer system.
- Performed finger sticks and utilized hematistates to test blood for iron and protein levels.
- Completed donor payment transactions and updated the system.
- Collected information on patient vital signs, including current height, weight and BP.
- Established new donor files and added the latest information.
- Collected biological specimens and packages for laboratory transport to complete diagnostic tests.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
Team Lead
Jack in the Box
Houston, TX
09.2015 - 01.2019
- Showed role model behavior that motivated and inspired others.
- Trained team members and provided continuous support and coaching.
- Demonstrated a strong awareness and concern for food quality and safety.
- Enjoyed working in a fast-paced and high energy environment.
- Was able to perform basic administrative duties that require shifting priorities.
- Promoted product quality by closely inspecting items and working with team members to correct deficiencies.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Documented production levels, materials used and special incidents to keep management informed of daily activities.
- Promoted to leadership position in recognition of strong work ethic and demonstrated ability to provide exceptional customer service.
- Conducted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
- Developed open and professional relationships with team members, enabling more effective issue resolution.
- Evaluated employee performance, identified areas of improvement and communicated plans to employees.
Customer Service Representative
Humana
Houston, TX
08.2014 - 05.2015
- Opened and maintained customer accounts by recording account information.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Asked probing questions to determine service needs and accurately input information into electronic systems
- Documented conversations with customers to track requests, problems and solutions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Delivered service and support to each customer, paving way for future business opportunities.
- Trained 6 new employees each 90 days in procedures and policies in order to maximize team performance.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
Receptionist Clerk
Colonial Oaks Living Center
Houston, TX
04.2011 - 10.2014
- Greeted visitors, assessed needs and directed to appropriate personnel.
- Answered and directed incoming calls using multi-line telephone system.
- Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
- Maintained all financial records to verify timely clearance of all credit and debit activities.
- Sorted incoming mail and directed to correct personnel each day.
- Scheduled and confirmed appointments.
- Received incoming packages and mail, dispersed parcels and correspondence and shipped outgoing items daily.
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Prepared packages for shipment by generating invoices and setting up courier deliveries.
- Followed security procedures, issued visitor badges, monitored logbooks and reported irregularities.
Key Holder, Shift Supervisor, Shift Lead
Radio Shack
Plfugerville, TX
07.2009 - 02.2011
- Customer Service Call Center CSR Customer Care Customer Support.
- Conducted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
- Resolved customer complaints and reported issues to senior management.
- Assisted upper management with daily operations to meet standards of service and quality.
- Employed security and loss prevention strategies during shift to maximize safety.
- Created and improved daily operational plans including production schedules and optimizing task flows.
- Trained 18 employees in effective work procedures and performance strategies to optimize operations.
Education
Bachelor of Science - Nursing Midwifery
Houston Community College
Houston, TXSkills
- Administrative
- Basic
- Call Center
- Coaching
- Customer Service
- Customer Care
- Customer Support
- Fast
- Financial
- Team Lead
- Quality
- Reception
- Recording
- Safety
- Phone
- Telephone etiquette
- Maintaining safety
- Checking product quality
- Establishing records
- Equipment cleaning
- Performing finger sticks
- Data entry
- Regulatory compliance
- Quick problem solver
- Patient relations
- Preparing meals
- Quality assurance controls
- Calm and level-headed under duress
- Able to lift 50lb pounds
- Documentation procedures expert
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Accomplishments
- Cashier - Achieved highest Number of new credit accounts opened within one-month period.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Supervised team of 6-8 staff members.
Timeline
Customer Service Representative
Iqor
10.2021 - Current
Customer Service Representative
Alorica
03.2020 - 09.2021
Medical Screener
Octapharma Plasma
01.2018 - 03.2020
Team Lead
Jack in the Box
09.2015 - 01.2019
Customer Service Representative
Humana
08.2014 - 05.2015
Receptionist Clerk
Colonial Oaks Living Center
04.2011 - 10.2014
Key Holder, Shift Supervisor, Shift Lead
Radio Shack
07.2009 - 02.2011
Bachelor of Science - Nursing Midwifery
Houston Community College
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