Hard-working, high energy friendly Server with passion for customer satisfaction. Over 5 years in food service industry. Known for great reliability and attention to detail.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Banquet Server
Maggiano's Restaurant
09.2021 - 03.2023
Enhanced customer satisfaction by providing efficient and friendly service during banquet events.
Ensured timely food delivery by effectively communicating with kitchen staff and coordinating efforts.
Maintained a clean and organized dining area for optimal guest comfort and enjoyment.
Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
Curbside Shopper
Kroger
03.2022 - 03.2023
Enhanced customer satisfaction by providing efficient and accurate curbside shopping services.
Assisted store management in maintaining optimal inventory levels for popular items, ensuring timely restocking.
Expedited order processing by swiftly locating and gathering requested products from the store shelves.
Collaborated with team members to ensure seamless communication and coordination of curbside orders.
Ensured safety and quality control by double-checking orders before delivering them to customers'' vehicles.
Waitress
Marriott Hotels
03.2019 - 01.2020
Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
Streamlined order processing for increased efficiency through clear communication with kitchen staff.
Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
Managed high volume of customers during peak hours, maintaining prompt and efficient service.
Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
Banquet Server
Proof of the Pudding
08.2018 - 01.2020
Enhanced customer satisfaction by providing efficient and friendly service during banquet events.
Ensured timely food delivery by effectively communicating with kitchen staff and coordinating efforts.
Maintained a clean and organized dining area for optimal guest comfort and enjoyment.
Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
Hair Designer
Ulta Salon
06.2015 - 11.2016
Acknowledge and greet all Guests and offers friendly, prompt, and courteous service
Utilize product prescriptions sheets to prescribe professional salon products to all salon guests
Assist in store duties (e.g., filling Salon retail displays and shelves.)
Meet or exceed all individual sales and productivity goals
Adhere to salon dress code, changing hair color and style frequently.
Increased salon revenue by upselling additional services such as color treatments, deep conditioning, and styling products.
Enhanced client satisfaction by providing personalized hair design consultations and recommending suitable styles.
Sales Associate
Cosmoprof
03.2015 - 06.2016
Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Support Specialist
Center for Disability Services
Demonstrated Confidently dispersed medications to multiple consumers in a timely and error free manner
Trusted with confidential daily notes and incident reports to organize and file records at end of quarterly cycle
Multi-tasking by assisting 4 consumers with disabilities in activities while updating daily log.
Receptionist
Western Michigan University
07.2010 - 06.2011
Assisted with special sorting projects as assigned
Greet visitors, determine the nature of their business, and refer them to appropriate staff members
Answer incoming calls on multi-line phone and respond to public inquiries in a courteous manner.
Merchandise Associate
T.J Maxx
11.2010 - 05.2013
Provided product knowledge to customers and worked as part of a team to meet individual, department and store objectives
Demonstrated excellent customer service skills, meeting hourly selling and expressed credit goals
Using Strong Verbal communication Skills on store sales floors performing various merchandising functions while providing quality customer service
Including greeting patrons, stocking shelves, assisting shoppers locate merchandise, and ringing up customers
Maintaining a clean and organized store.
Sales Associate
Papa John's Pizza
07.2008 - 04.2011
Followed blueprint plans of shelf and inventory placement to ensure proper spacing and safety
Responsible for maintaining inventory records of supplies and requesting more inventory based on the projected sales
Trained new employee on store procedures, customer service and quality standards.
Sales Associate
Aeropostale Inc
11.2007 - 01.2008
Perform customer service and cash register duties
Key customer service duties performed include greeting customers, ringing up purchases, providing customer assistance, and maintaining up-to-date knowledge of deals and promotions
Additional duties performed include maintaining a clean and organized store environment and stocking shelves.
Education
Advertising & Promotions -
Western Michigan University
06.2021
Business Marketing -
Georgia State University
01.2018
Bachelor of Business Administration General Business -
Haworth College of Business
10.2014
Cosmetology -
Empire Beauty School
01.2014
Skills
Time Management
Customer Service
Punctual and Reliable
Energy efficiency
Event Setup and Breakdown
Clear Communication
Attention to detail
Positive attitude
Certification
Master Cosmetologist, March 2014 - Present
Timeline
Curbside Shopper
Kroger
03.2022 - 03.2023
Banquet Server
Maggiano's Restaurant
09.2021 - 03.2023
Waitress
Marriott Hotels
03.2019 - 01.2020
Banquet Server
Proof of the Pudding
08.2018 - 01.2020
Hair Designer
Ulta Salon
06.2015 - 11.2016
Sales Associate
Cosmoprof
03.2015 - 06.2016
Merchandise Associate
T.J Maxx
11.2010 - 05.2013
Receptionist
Western Michigan University
07.2010 - 06.2011
Sales Associate
Papa John's Pizza
07.2008 - 04.2011
Sales Associate
Aeropostale Inc
11.2007 - 01.2008
Support Specialist
Center for Disability Services
Advertising & Promotions -
Western Michigan University
Business Marketing -
Georgia State University
Bachelor of Business Administration General Business -