Jazmyn Martinez
Las Vegas,NV
Summary
Personable and outgoing with knack for creating memorable experiences. Offering positive and welcoming demeanor, eager to learn and grow in dynamic environments. Brings understanding of guest services, excelling in communication and organizational skills. Dedicated to fostering welcoming and enjoyable atmosphere for all attendees. Known for excellent communication, problem-solving skills, and genuine passion for hospitality.
Overview
5
5
years of professional experience
Work History
Event Hostess
Area15
Las Vegas, NV
04.2024 - Current
- Resolved guest concerns promptly and professionally, displaying excellent customer service skills in high-pressure situations.
- Collaborated with security personnel to maintain a safe environment for all attendees, addressing potential issues proactively.
- Managed registration process for attendees, maintaining accurate records and streamlining check-in procedures.
Restaurant Hostess
Beerpark
Las Vegas, NV
01.2024 - Current
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Assistant Manager
Zumiez
Las Vegas, NV
04.2023 - 12.2023
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
Assistant Manager
Invicta
Las Vegas, NV
12.2022 - 03.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Increased sales through effective merchandising strategies and targeted promotions.
Customer Service Associate
Walgreens
Las Vegas, NV
11.2021 - 12.2022
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
Customer Service Associate
Walmart
Henderson, NV
02.2021 - 10.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
Education
High School Diploma -
Foothill High School
Henderson, NV06.2020
Skills
- Team player attitude
- Effective time management
- Sales experience
- Guest relations
- Professional appearance
- Conflict resolution
- Cash handling experience
- Strong organizational skills
- Strong work ethic
Timeline
Event Hostess
Area15
04.2024 - Current
Restaurant Hostess
Beerpark
01.2024 - Current
Assistant Manager
Zumiez
04.2023 - 12.2023
Assistant Manager
Invicta
12.2022 - 03.2023
Customer Service Associate
Walgreens
11.2021 - 12.2022
Customer Service Associate
Walmart
02.2021 - 10.2021
High School Diploma -
Foothill High School