Jazmyn Meertens
Macon,GA
Summary
Experienced and driven professional with a strong work ethic and a passion for delivering exceptional customer service. Proven track record of growth in communication, teamwork, and leadership skills. Competitive by nature, constantly striving to exceed expectations and achieve personal bests. Seeking opportunities in high-level workforces to further develop skills and contribute to organizational success.
Overview
3
3
years of professional experience
Work History
Revenue Specialist
Firstsource
08.2023 - 10.2024
- Maintained up-to-date records on billing activities including adjustments, refunds, credits.
- Collaborated with other departments to resolve customer disputes in a timely manner.
- Recommended offer acceptances and installment payment plans.
- We collect payments, add insurance, and provide simple but effective customer service.
- Identified areas of improvement to increase revenue performance.
- Researched customer accounts for accuracy in billing information.
- Developed strategies to maximize the collection of payments.
- Provided support for customers regarding billing inquiries, pricing issues, and payment plans.
Retail Salesperson
Kay Jewelers
11.2021 - 02.2023
- Participated in team meetings to discuss performance goals or strategies for improvement.
- Collaborated with other employees to maintain an effective workflow throughout the store.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Patience is a key factor in this job, and it is something I focus on the most because I like for my guests to know that my attention is undivided to them for however long they need it to be, and their contentment is all that matters.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Operated cash registers to process payments from customers.
- Demonstrated knowledge of store products and services to answer customer inquiries.
- Assisted in the selection of merchandise based on customer needs and preferences.
- Provided excellent customer service through personal interactions with shoppers as well as over the phone.
Operational Specialist
LA Fitness
06.2021 - 11.2021
- Coordinated with other departments to ensure smooth workflow across the organization.
- Resolved customer complaints by identifying problems and developing solutions.
- Implemented customer service standards that increased client satisfaction.
- Developed and implemented operational strategies to improve performance, productivity, and efficiency.
- Analyzed statistical data and reports to identify areas of improvement in operations.
Education
Bachelor's Degree - Exercise Science
Georgia State University
05-2025
High School Diploma -
Heritage High School
05-2021
Skills
- Customer service
- Meeting facilitation
- Sales
- Teamwork
- Telephone skills
- Email Marketing
- Communication
- Customer Satisfaction
- Microsoft Excel expertise
- Payment Processing
- Researching abilities
- Number-savvy
- Professional telephone demeanor
- Inbound and Outbound Calling
- Data Entry
- Research
- Call center experience
Timeline
Revenue Specialist
Firstsource
08.2023 - 10.2024
Retail Salesperson
Kay Jewelers
11.2021 - 02.2023
Operational Specialist
LA Fitness
06.2021 - 11.2021
Bachelor's Degree - Exercise Science
Georgia State University
High School Diploma -
Heritage High School