Dedicated and knowledgeable professional with extensive experience in subject specific areas. Outstanding communications and well-versed in building productive relationships, strengthening loyalty and drive competitive growth. Successful using multiple types of technology to facilitate instruction. Committed team player eager to contribute to the team success through hard work, attention to detail and excellent organizational skills.
Hi, I’m
JAZ'MYN OQUENDO
Burlington,NC
Summary
Overview
1
year of professional experience
1
Certification
Work History
National General Insurance CompanyWinston-Salem, NC
Service Desk Analyst
03.2023 - Current
Job overview
- Developed automated scripts to streamline operations processes.
- Investigated system errors using event viewer logs and other troubleshooting techniques.
- Assisted users with installation of new applications or software updates as needed.
- Provided first-level technical support to customers with IT related issues.
LIONHEART ACADEMY OF THE TRIADGreensboro, North Carolina
ENGLISH LANGUAGE ARTS TEACHER
Job overview
- Established positive classroom management boundaries to create safe, known environment for behavior among low and high functioning Autism
- Teamed with other faculty members and parents to outline IEPs for gifted, talented and special education students, addressing diverse teaching approaches for special learning requirements
- Developing, reviewing and implementing differentiated lesson plans for grade levels 9th-12th English Language Arts
- Collaborate with co teachers to prepare instructional materials and classroom displays
- Worked with administrators on behavioral issues to support needs of all students
- Cultivated relationships with parents for complete support network.
QUALITY EDUCATION ACADEMYWinston-Salem, North Carolina
ENGLISH INSTRUCTOR
Job overview
- Evaluated students' abilities and grasp of English language, keeping appropriate records and preparing progress reports
- Sourced optimal curricula and developed lesson plans to fully cover target material for each course
- Developed interesting lectures and educational activities to maximize learning within classroom
- Designed and developed instructional activities using data from student learning style assessments and increased test scores by 62%
- Established and maintained student behavioral standards to achieve functional learning environment
- Initiated, facilitated and moderated classroom discussions for college-level English students.
HCL TECHNOLOGIESCary, North Carolina
CLOUD SUPPORT ENGINEER
Job overview
- Operate computer-assisted engineering and design software and equipment to perform engineering tasks
- Confer with engineers, customers, vendors or others to discuss existing and potential engineering projects or products
- Develop or perform operational, maintenance, or testing procedures for electronic products, components, equipment, or systems
- Increased customer satisfaction by 20% configuring access to servers
- Improved profit margins by streamlining operations and workflow
- Maintained hardware and software for networks and assisted in installation and upgrade of servers
- Diagnosed network problems involving combination of hardware, software, power and communications issues.
OFFICE OF STATE CONTROLLERWinston-Salem, North Carolina
BENEFITS PROCESSING ASSISTANT
Job overview
- Evaluate job positions, determining classification, exempt or non-exempt status, and salary
- Prepare occupational classifications, job descriptions and salary scales
- Established, update, and terminate employee records within online benefits enrollment system
- Worked effectively with SAP/HR Payroll modules and Benefits Focus eEnrollment landscape
- Explain company personnel policies, benefits, and procedures to employees or job applicants
- Liaised with HR management to devise and update policies based on changing industry and social trends.
FRONTIER COMMUNICATIONSRaleigh, North Carolina
END USER SUPPORT
Job overview
- Working in a team and communicating effectively
- Provide onsite support for troubleshooting network related issues with remote engineers
- Troubleshooting MAC/PC problems and determine source, to advise on appropriate action
- Troubleshooting network connectivity issues with sense of urgency (wired or wireless)
- Setting up and maintaining network devices including configuring and support of desktops, laptops on a as needed basis utilizing imaging system
- Installing, maintaining, and repairing computer systems, hardware, software and peripherals by following policies and procedures as well as the ability to determine if upgrades and or escalation is necessary
- Documenting internal processes and procedures as needed
- Reviewing IT knowledge base articles and online material to ensure current knowledge of procedures and technology.
WSNC 90.5 FM STATIONWinston-Salem, North Carolina
RADIO INTERN
Job overview
- Prepare and deliver news, sports, and/or weather reports, gathering and rewriting material so that it will convey required information and fit specific time slots
- Identify stations, and introduce or close shows, using memorized or read scripts, and/or ad-libs
- Comment on music and other matters, such as weather or traffic conditions
- Interview show guests about their lives, their work, or topics of current interest
- Host civic, charitable, or promotional events that are broadcast over television or radio.
TOTAL OUTSOURCED SYSTEMSWinston-Salem, North Carolina
CUSTOMER SERVICE AGENT
Job overview
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Determine charges for services requested, collect deposits or payments, or arrange for billing
- Answer customers' questions about services and charges or direct them to customer service centers
- Update client address and meter location information
- Advise customers of necessary actions and strategies for debt repayment.
Education
WINSTON SALEM STATE UNIVERSITYWinston-Salem, NC
B.A. from Communication and Media Studies
05.2015
University Overview
Skills
- MS Office Suite
- WebEx
- Individualized Instruction
- Curriculum Development
- Operations Management
- Internet Protocol Suite (TPC/IP)
- Technical Support
- Remote Support
- Help Desk Support
Certification
- Microsoft Certified Systems Engineer (MCSE)
- Teach Like A Champion Training - 2018
Timeline
Service Desk Analyst
National General Insurance Company
03.2023 - Current
ENGLISH LANGUAGE ARTS TEACHER
LIONHEART ACADEMY OF THE TRIAD
ENGLISH INSTRUCTOR
QUALITY EDUCATION ACADEMY
CLOUD SUPPORT ENGINEER
HCL TECHNOLOGIES
BENEFITS PROCESSING ASSISTANT
OFFICE OF STATE CONTROLLER
END USER SUPPORT
FRONTIER COMMUNICATIONS
RADIO INTERN
WSNC 90.5 FM STATION
CUSTOMER SERVICE AGENT
TOTAL OUTSOURCED SYSTEMS
WINSTON SALEM STATE UNIVERSITY
B.A. from Communication and Media Studies