Jazmyn Richardson
Memphis,TN
Summary
Online Customer Service Commerce with demonstrated skills in dedicated support, organization and problem-solving. Proven strengths in establishing rapport with customers and building lucrative partnerships. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of exceeding company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
10
10
years of professional experience
Work History
Direct Express Level 1 Agent
Conduent Call Center
San Antonio, Texas
02.2023 - 05.2023
- Provided customer service to clients through phone and email communication.
- Developed customer relationships and ensured satisfaction with services.
- Responded promptly to customer inquiries and complaints in a professional manner.
- Maintained accurate records of all customer interactions, process customer accounts and file documents.
- Performed administrative tasks such as data entry, filing paperwork, updating databases and preparing reports.
- Utilized computer systems for tracking, information gathering and and or troubleshooting.
- Followed established procedures for processing returns, exchanges, refunds while maintaining high levels of accuracy.
- Delivered excellent service via inbound and outbound calling efforts, meeting established minimum targets.
Customer Support Advisor
Blackboard
Reston, VA
06.2021 - 02.2023
- Resolved customer complaints in a professional manner to ensure customer satisfaction.
- Assisted customers with technical issues related to product installation or usage.
- Continually updated knowledge base articles with relevant information about products or services.
- Ensured compliance with company policies when handling sensitive information from customers.
- Escalated unresolved issues or complaints to the appropriate department when necessary.
- Communicated effectively with both internal teams and external customers via phone, email, chat.
- Answered support calls to learn about and address customer needs, complaints or other issues with products or services.
- Engaged in active listening with callers to confirm or clarify information and diffuse anger.
- Upheld high standards of customer services by responding to inquiries, needs and problems.
- Maintained and exceeded performance and quality standards, meeting customer support objectives.
- Troubleshot customer issues using remote access software tools.
- Evaluated software or hardware to recommend improvements or upgrades.
- Oversaw daily performance of computer systems.
Residential Support Provider
TriDevelopment
Aiken, SC
10.2019 - 06.2021
- Maintained accurate records of customer interactions and transactions.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Helped clients get in and out of beds and wheelchairs.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Built strong and trusting rapport with clients and loved ones.
- Monitored health and well-being of clients and reported significant health changes.
- Organized oral medications for clients following dosage and schedule requirements.
- Drove clients to doctors' appointments and social outings.
- Recorded client status progress and challenges in logbooks and reports.
- Contacted medical providers on behalf of clients to follow up on appointments.
- Collected and recorded patients' blood pressure, pulse and respirations (TPRs) to evaluate and note basic health status.3
Shift Leader
Dunkin Donuts & Baskin Robins
Aiken, SC
06.2013 - 10.2019
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Assisted in training new employees on shift operations.
- Resolved customer complaints promptly and professionally.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, floors., in order to maintain a safe and sanitary environment for customers and staff alike.
- Communicated effectively with other departments within the organization regarding staffing needs or operational issues.
- Participated in store-wide marketing initiatives designed to increase customer traffic or boost sales revenue.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Supervised and led employees to maintain productivity and customer service levels.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Delegated tasks to employees and monitored activities and task completion.
- Checked orders for quality and completeness.
- Educated customers about offerings, promotions and pricing to boost sales.
- Coached team members to increase productivity and reduce workplace accidents.
- Upheld company standards and compliance requirements for operations.
Education
Associate of Applied Science - Social Work
San Antonio College
San Antonio, TX06-2025
High School Diploma -
Aiken High School
Aiken, SC06-2015
Skills
- Marketing Management
- Legal Advisory
- Schedule Management
- Strong communication abilities
- Sales closing
- Technical Support
- Organizational Skills
- Stress Management
- Resolving customer issues
- Problem-solving skills
- Critical Thinking
- Positive Attitude
- Documenting information
- Clear Communication
- Appearance Scheduling
- Conflict Resolution
- Typing 70 WPM
- Goal-Oriented
- Phone Etiquette
- Call handling
- De-Escalation Techniques
- Call Documentation
- Order Processing
- Teamwork and Collaboration
- Billing Adjustments and Refunds
- Receiving support
- Customer Service
- Written Communication
- Calm and Professional Under Pressure
- Problem-Solving
- Self Motivation
- Data Entry
- Multitasking
- Professional phone voice
- Professional telephone demeanor
- Work Prioritization
- Sales expertise
- Computer Skills
- High-energy attitude
- Inbound and Outbound Calling
- Office equipment proficiency
- Excellent Communication
Timeline
Direct Express Level 1 Agent
Conduent Call Center
02.2023 - 05.2023
Customer Support Advisor
Blackboard
06.2021 - 02.2023
Residential Support Provider
TriDevelopment
10.2019 - 06.2021
Shift Leader
Dunkin Donuts & Baskin Robins
06.2013 - 10.2019
Associate of Applied Science - Social Work
San Antonio College
High School Diploma -
Aiken High School