Jazmyn Rodriguez
Jacksonville,FL
Summary
Highly motivated and professional, more than 7+ years of customer service , handling customer problem and situations, showing nothing but attentiveness and patience. Microsoft Word, PowerPoint and Excel trained. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. And to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Credit Card Customer Service Representative
TD Bank NA
11.2023 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving credit card issues.
- Reduced wait times for callers by effectively managing high call volumes and promptly handling inquiries.
- Maintained up-to-date knowledge of credit card products, services, and policies to provide accurate information to customers.
- Improved customer loyalty with exceptional service, leading to an increase in account retention rates.
- Efficiently navigated multiple systems simultaneously while assisting customers, ensuring accurate information was provided without delay.
- Assisted customers in navigating online banking platforms and mobile applications, enhancing their overall digital experience with the financial institution.
- Developed and updated databases to handle customer data.
Wealth Management, Customer Service Representative
Bank Of America
08.2021 - 03.2023
- Enhanced client satisfaction by providing personalized wealth management solutions and strategies.
- Built strong relationships with clients through regular communication, understanding their financial goals, and offering tailored advice.
- Managed investment portfolios for optimal performance by actively monitoring market trends and adjusting asset allocations accordingly.
- Developed comprehensive financial plans for clients to achieve long-term objectives, such as retirement planning and education funding.
- Provided exceptional customer service through prompt response times, empathetic listening skills, and clear communication of complex financial concepts.
Medical Billing Representative
Vaco
04.2019 - 10.2022
- Increased accuracy in billing by meticulously reviewing and verifying medical codes and patient information.
- Improved efficiency of the billing process through streamlining workflows and implementing automation tools.
- Reduced claim denials by diligently following up with insurance companies and promptly addressing any discrepancies.
- Ensured timely payments from patients and insurance providers by monitoring outstanding balances and initiating collection efforts when necessary.
- Handled account payments and provided information regarding outstanding balances.
- Used data entry skills to accurately document and input statements.
Education
High School Diploma -
First Coast High School
Jacksonville, FL06.2016
Skills
- Customer Relations
- Work From Home Experience
- Data Entry Proficiency
- Account Management
- Payment Processing
- Active Listening
- Quality Assurance
- Fraud Detection
Timeline
Credit Card Customer Service Representative
TD Bank NA
11.2023 - Current
Wealth Management, Customer Service Representative
Bank Of America
08.2021 - 03.2023
Medical Billing Representative
Vaco
04.2019 - 10.2022
High School Diploma -
First Coast High School
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