Jazmyn taylor
New Haven ,CT
Summary
Accomplished Medical Scheduler at Baycove, adept in HIPAA compliance and patient confidentiality, enhanced patient satisfaction through efficient appointment coordination. Leveraged strong organization and excellent communication skills across roles, significantly improving care coordination and customer service. Proven track record in fostering teamwork and streamlining processes, contributing to a positive work environment and efficient patient care.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Medical Scheduler
Baycove
09.2022 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed cancellations or no-shows efficiently, proactively filling open slots with patients from waitlists or urgent care needs.
- Followed up with patients to reschedule missed appointments.
- Ensured compliance with HIPAA regulations while handling sensitive patient information during all aspects of appointment scheduling processes.
- Contributed to a positive work environment through effective communication and teamwork among administrative staff members.
- Facilitated smooth communication between patients and healthcare providers, addressing inquiries or concerns related to appointments.
- Enhanced patient satisfaction with timely and accurate appointment confirmations and reminders.
- Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
Residential Counselor
MAB Works
03.2020 - 09.2022
- Reduced behavioral incidents by employing de-escalation techniques and maintaining a calm environment.
- Maintained safe and supportive residential environments for at-risk individuals, contributing to their overall wellbeing.
- Promoted independent living skills through coaching residents in daily tasks such as meal preparation, hygiene, and budgeting.
- Monitored and documented client progress toward meeting goals and objectives.
- Coordinated recreational activities for residents, fostering social interaction and positive group dynamics.
- Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal, and social skills.
- Conducted regular check-ins with residents to monitor progress, address concerns, and provide ongoing support.
- Assisted residents in adhering to treatment plans by setting up medical appointments, arranging transportation, coordinating services, and providing emotional support.
- Facilitated group counseling sessions to help clients address issues of substance abuse, anger management and interpersonal relationships.
- Documented resident interactions thoroughly, maintaining accurate records for case management purposes.
Referral Specialist
Lifespan: Rhode Island Hospital
05.2019 - 02.2020
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Collaborated with healthcare providers to ensure accurate and complete referral information, improving patient care coordination.
- Streamlined referral processes for increased efficiency, resulting in timely appointments for patients.
- Verified insurance benefits and eligibility for pedi procedures before referring clients.
- Developed strong relationships with external healthcare facilities, fostering a collaborative approach to patient care coordination.
- Built professional relationships with service providers.
- Managed high-volume referral requests by prioritizing tasks and maintaining organized records.
- Reduced wait times for specialist appointments by diligently following up on pending referrals.
- Provided ongoing training for new Referral Specialist staff members, ensuring consistent quality service delivery across the team.
- Contributed to the development of referral policies and procedures, enhancing departmental operations.
Call Center Customer Service Representative
MassHealth
04.2018 - 01.2020
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
High School Diploma -
Community Academy of Science And Health
Boston, MA06-2018
Skills
- Appointment coordination
- Reception oversight
- HIPAA compliance
- Strong organization
- Patient confidentiality
- Insurance verification
- Schedule management
- Multi-line telephone system control
- Teamwork
- Customer service
- Attention to detail
- Time management
- Reliability
- Excellent communication
- Organizational skills
- Team collaboration
Certification
- CPR/AED Certification
Languages
Portuguese
Native or Bilingual
Timeline
Medical Scheduler
Baycove
09.2022 - Current
Residential Counselor
MAB Works
03.2020 - 09.2022
Referral Specialist
Lifespan: Rhode Island Hospital
05.2019 - 02.2020
Call Center Customer Service Representative
MassHealth
04.2018 - 01.2020
High School Diploma -
Community Academy of Science And Health
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