Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jazmyn Tinsley

Aurora,CO

Summary

Highly effective and dedicated professional with six years of experience in account resolution, process analysis, and problem-solving. Maintained a strong background in system knowledge and skills in building cross-functional communication. These experiences have allowed the drive for improvement initiatives to advance many organizations to serve and support all customers (internal and external), and create a solid relationship with peers (internally). Organized and dedicated with a proven track record of providing exceptional services in numerous work environments. Seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Business Intelligence Analysis Microsoft office (Excel, Powerpoint, Word) Audits Compliance requirements Organization and Time Management Computer Proficiency Data Entry Handling complaints and inquiries Handling Complaints and Inquiries Cash Handling and Reconciliation Competitive Research Product Launching Sales and Marketing Methods Competitive Research

Overview

8
8
years of professional experience

Work History

Business Support

RTD Regional Transportation District
05.2023 - Current
  • Working directly and supporting the Superintendent of Transportation
  • Prioritize tasks based on importance and deadlines
  • Hosting meetings across the company
  • Ensuring that all necessary participants attending meetings receive invitations with clear details
  • Preparing a detailed agenda in advance and distributing it to participant
  • Taking comprehensive notes based on action items
  • Summarize key points and action items in meeting minutes and distribute them promptly
  • Utilizing Adobe Acrobat to create fillable forms to gather all necessary information from candidates
  • Discussing with vendors to schedule training for de-escalation
  • Negotiate pricing, timing, and location for de-escalation training sessions
  • Coordinate uniform orders and ensure timely delivery
  • Collaborate with vendors to plan and execute hosting needs efficiently
  • Supporting 3 Division's Business Support
  • Provide assistance and resources as required to support the division's operations
  • Following established protocols for addressing Grievances and Union discussions
  • Keeping records of all interactions and agreements with the Union
  • Ensure that all verification requests are handled promptly and accurately
  • Maintain confidentiality and adhere to legal requirements
  • Communicate time off schedules to relevant personnel well in advance
  • Use spreadsheets or data management tools to track and analyze training and crash prevention data
  • Regularly update and review data to identify trends and areas for improvement

Sales Coordinator

Spectrum
11.2021 - 05.2023
  • Working knowledge in CRM to effectively track sales leads and activities via Excel Spreadsheets
  • I fully support all 300 door to door sales reps, 20 supervisors, 3 managers and the Sr Director for North West and Hawaii, periodically Texas
  • Learned and frequently used multiple sales systems to investigate, track and correct customers' issues
  • Prepared timely and accurate reports each week outlining potential budgets for the business and marketing data
  • Proposed additional service options to clients to capitalize on upsell opportunities
  • Documented customer complaints and completed corrective action requests that are reported to BBU
  • Conducted research, gathered information from multiple sources and presented results
  • Collect and analyze information to monitor compliance outcomes and identify or address trends of non-compliant behavior
  • Assist in budgeting for teams expense through each quarter
  • Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations
  • Onboarded new temps by entering employee information into systems
  • Carried out day-to-day duties accurately and efficiently
  • Developed team communications and information for meetings
  • Contributed to team success by completing jobs quickly and accurately
  • Resolved issues quickly to maintain productivity goals
  • Communicate with management to explain issues and formulate solutions
  • Create and update records and files to maintain document compliance
  • Answer phones to process requests, transfer calls or relay messages to appropriate personnel
  • Used data processing and statistical software to process large amounts of data and paperwork
  • Auditing 15% of sales everyday to further assist clean process for Reps to successfully sale
  • Completed a full transition for rebranding reason starting over all uniform, work phone and business cards via Ariba orders.

Enterprise Billing and Finance Specialist

Comcast Business
06.2018 - 10.2021
  • Expert in various tools in systems that manages Advanced Voice and Small
  • Business
  • Subject matter expert in process development that drives team efficiency andcustomer experience
  • New Hire training specialist in advanced voice product
  • Interface with various levels of sales teams across Divisions to ensure orders arebuilt correctly and applicable documentation is received
  • Reviewed and submitted financial documentation and reports to support businessfinancial goals and objectives
  • Performed financial and sales analysis and determined best practices to mitigaterisk with customers
  • Contacted customers to immediately find resolutions for escalated issues
  • Mitigated process gaps and managed financial operational functions
  • Prepared and submitted responses to requests and requirements of auditors,regulators, and investors
  • Reduced process discrepancies 25% by accurately maintaining performancereporting data systems

Enterprise Technical Support

Comcast Business
01.2017 - 06.2018
  • Resolved diverse range of technical issues across multiple systems and applicationsfor customers and end-users across various time zones
  • Provided Tier 1 IT support to non-technical internal users through desk sidesupport services
  • Conducted in-depth product and issue resolution research to address customerconcerns
  • Activated accounts for clients interested in new services
  • Provided documentation on start-up, shut down and first-level troubleshooting oftechnical processes to support desk staff
  • Wrote and reviewed tickets to request maintenance to various types of equipment
  • Identified potential sales and cross-selling opportunities in course of delivery ofsupport services.

Inbound Call Center Associate

Alorica
07.2016 - 10.2016
  • Promoted available products and services to customers during service, accountmanagement, and order calls
  • Delivered exceptional customer service to every customer by leveraging extensiveknowledge of products and services and creating welcoming, positive experiences
  • Responded to customer requests for products, services, and company information
  • Achieved high satisfaction rating through proactive one-call resolutions of customerissues
  • Fielded customer questions regarding available merchandise, sales, current prices,and upcoming company changes
  • Maintained user account data by initiating account access and establishing indatabase
  • Prepared a variety of different written communications, reports, and documents toensure smooth operations
  • Developed and implemented performance improvement strategies and plans topromote continuous improvement

Education

Some College (No Degree) - Business Administration And Management

Metropolitan State University of Denver
Denver, CO

High School Diploma -

Overland High School
Aurora, CO
05.2015

Skills

  • Business Intelligence Analysis
  • Microsoft office (Excel, Powerpoint,
    Word)
  • Audits
  • Compliance requirements
  • Organization and Time Management
    Computer Proficiency
  • Data Entry
  • Handling Complaints and Inquiries
  • Cash Handling and Reconciliation
  • Competitive Research
  • Product Launching
  • Sales and Marketing Methods
  • Competitive Research

Timeline

Business Support

RTD Regional Transportation District
05.2023 - Current

Sales Coordinator

Spectrum
11.2021 - 05.2023

Enterprise Billing and Finance Specialist

Comcast Business
06.2018 - 10.2021

Enterprise Technical Support

Comcast Business
01.2017 - 06.2018

Inbound Call Center Associate

Alorica
07.2016 - 10.2016

Some College (No Degree) - Business Administration And Management

Metropolitan State University of Denver

High School Diploma -

Overland High School
Jazmyn Tinsley