Jazmyn Wilson
El Paso,TX
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Chat Representative
TEKsystems
El Paso, TX
10.2023 - Current
- Identified and escalated priority issues per client request guidelines.
- Provided customers with product and service information.
- Assisted with placement of orders, refunds, or exchanges.
- Tracked daily performance metrics such as number of calls taken, average call duration.
- Explained products or services to customers and provided pricing details.
- Complied with all company policies related to customer service standards.
- Contributed ideas on ways to resolve problems to better serve the customer's needs.
- Responded to customer inquiries through chat in a timely and accurate manner.
- Maintained up-to-date knowledge of products and services offered by the company.
- Listened attentively to customer needs and concerns; demonstrated empathy during conversations.
- Suggested solutions when a product malfunctioned or an issue arose that was not covered by the policy.
- Reviewed customer feedback on surveys to identify areas for improvement in customer service processes.
- Participated in team meetings to discuss best practices for handling customer inquiries.
Licensed Esthetician
Hand And Stone
El Paso, TX
12.2022 - 10.2023
- Educated clients on proper skin care techniques according to individual needs.
- Assisted in the development of customized skin care regimens for clients.
- Recommended additional treatments or products based on individual customer needs.
- Maintained cleanliness of treatment room and equipment between appointments.
- Kept detailed records of client visits, treatments performed, and product purchases.
- Communicated effectively with other members of the spa team regarding client concerns.
- Provided facial treatments such as cleansing, exfoliation, extractions, and massage.
- Attended continuing education courses related to esthetics industry advancements.
- Developed a thorough understanding of available services by participating in training sessions.
Delivery Expert
Dominos Pizza Inc.
El Paso, TX
08.2019 - 08.2023
- Answered customer inquiries regarding menu items, prices and availability.
- Managed inventory of food items in vehicle by checking expiration dates regularly.
- Provided excellent customer service throughout the delivery process.
- Utilized GPS navigation systems to find most efficient routes for deliveries.
- Processed online payments via credit card, debit card or PayPal.
- Handled cash payments from customers for delivery orders.
- Followed all safety protocols while driving.
- Coordinated with restaurant staff on order accuracy and pickup times.
Roku Brand Representative
Premium Retail Services Inc
El Paso, TX
10.2021 - 04.2023
- Developed and implemented strategies to increase brand awareness.
- Provided training sessions to new team members on branding best practices.
- Prepared detailed reports on customer feedback, sales performance, competitive analysis.
- Cultivated relationships with potential customers through direct marketing activities.
- Organized and carried out promotional events, set up and tore down event sites and interacted with customers.
- Promoted branding initiatives while maintaining product displays to adhere to corporate standards.
- Promoted positive company image through superior customer service experiences.
- Increased sales and brand awareness through face-to-face marketing.
- Built lasting relationships with customers by delivering first-call resolution.
- Conversed with customers to share information about products and services.
- Collaborated with marketing team to plan and execute promotional campaigns.
- Participated in team meetings to discuss strategies and share feedback from the field.
Contract Claims Representative
HGS - Hinduja Global Solutions
El Paso, TX
12.2020 - 03.2021
- Processed a high volume of claims efficiently while maintaining quality standards.
- Filed appeals on behalf of customers when necessary after denial of a claim due to insufficient evidence.
- Assisted in developing new processes and procedures for improved efficiency.
- Reviewed and verified claim information to ensure accuracy of data and compliance with established policies.
- Resolved complex discrepancies in policyholder files to facilitate accurate claim processing.
- Analyzed trends in claim denials or delays to identify areas for improvement within the organization.
- Adhered to strict guidelines pertaining to confidentiality while handling sensitive personal information.
- Handled customer inquiries regarding insurance policy coverage details and payment status updates.
- Maintained detailed records of all communication with customers, claimants, providers, and internal departments.
Supervisor
Papaya Clothing
El Paso, TX
10.2018 - 08.2019
- Directed and supervised team of 15 employees in daily operations.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Supervised daily operations of the store including opening and closing routines, inventory management and stocking shelves.
- Performed daily audits of merchandise displays, pricing accuracy and store security measures.
- Analyzed operational data such as sales figures, stock levels and employee attendance records to identify areas needing improvement or optimization.
- Processed returns and exchanges according to established guidelines while ensuring customer satisfaction.
- Participated in weekly meetings with upper management to discuss store objectives and initiatives.
- Maintained a clean and organized work environment to ensure an enjoyable shopping experience for customers.
Sales Associate
AAFES
Fort Bliss, TX
07.2017 - 10.2018
- Organized stockroom shelves according to size, color or style.
- Processed credit card transactions quickly and securely.
- Conducted inventories on a regular basis to track stock levels.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Processed transactions using a point-of-sale system.
- Handled customer complaints in a professional manner.
- Developed promotional strategies to increase sales volume.
- Tracked sales performance metrics to identify trends in market place.
- Provided accurate information about products, prices and services.
- Assisted customers with product selection, sizing and styling.
Key Holder Supervisor
Altar'd State
El Paso, Texas
05.2014 - 09.2017
- Analyzed weekly sales reports to identify trends or issues.
- Supported the Store Manager in daily operations activities as needed.
- Facilitated communication between corporate headquarters and local stores.
- Developed effective staff schedules that maximized productivity.
- Developed strategies to increase customer loyalty and retention.
- Conducted regular team meetings to discuss progress and challenges.
- Assisted customers in locating products throughout the store.
- Performed daily cash management duties including deposits, audits.
- Monitored store performance and identified areas for improvement.
- Created promotional displays that increased visibility of merchandise.
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
Education
High School Diploma -
Chapin High School
El Paso, TX06-2014
Bachelor of Science - Criminal Justice
University of Texas El Paso
El Paso, TXAssociate of Science - Real Estate
El Paso Community College
El Paso, TXSkills
- Direct Sales
- Quality Control
- Order Processing
- Customer Service
- Excellent Communication
- Order Fulfillment
- Understanding Customer Needs
- Problem Resolution
- Problem-solving abilities
- CRM Software Usage
- Empathy Display
- Performance Tracking
Certification
- Esthetics License
Timeline
Customer Service Chat Representative
TEKsystems
10.2023 - Current
Licensed Esthetician
Hand And Stone
12.2022 - 10.2023
Roku Brand Representative
Premium Retail Services Inc
10.2021 - 04.2023
Contract Claims Representative
HGS - Hinduja Global Solutions
12.2020 - 03.2021
Delivery Expert
Dominos Pizza Inc.
08.2019 - 08.2023
Supervisor
Papaya Clothing
10.2018 - 08.2019
Sales Associate
AAFES
07.2017 - 10.2018
Key Holder Supervisor
Altar'd State
05.2014 - 09.2017
High School Diploma -
Chapin High School
Bachelor of Science - Criminal Justice
University of Texas El Paso
Associate of Science - Real Estate
El Paso Community College