Jazmyn Worthy
Toledo
Summary
Motivated leader with strong customer relations skills and a focus on training and mentoring staff. Experienced in streamlining processes to enhance service quality and improve operational outcomes. Looking for more experience in Human Resources field.
Overview
7
7
years of professional experience
Work History
Operations Experience Manager
The Home Depot Inc
Toledo, OH
03.2026 - Current
- Supported customer engagement initiatives to enhance overall shopping experience.
- Assisted in managing daily operations and team schedules for optimal performance.
- Collaborated with cross-functional teams to streamline processes and improve service delivery.
- Provided training on product knowledge and store policies to new associates.
- Managed customer delivery operations, ensuring timely and accurate dispatch of goods.
- Oversaw freight delivery operations for regular stock items and special orders.
Customer Experience Manager
The Home Depot Inc
Taylor, MI
06.2024 - 03.2026
- Developed customer feedback programs to enhance service quality and drive satisfaction.
- Collaborated with cross-functional teams to streamline customer interaction processes and improve response times.
- Trained staff on best practices for customer engagement, ensuring consistent service delivery across all departments.
- Analyzed customer service metrics to identify trends, leading to actionable insights for operational improvements.
- Implemented new communication tools, enhancing team collaboration and increasing efficiency in handling customer inquiries.
Associate Support Department Supervisor
The Home Depot Inc
Toledo, OH
09.2023 - 06.2024
- Trained and mentored new associates on standard operating procedures and customer service excellence.
- Collaborated with management to implement process improvements that enhanced department efficiency.
- Developed scheduling systems that improved labor allocation while maintaining service standards during peak hours.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Promoted a positive work environment through effective communication skills, active listening techniques, and empathetic problem-solving approaches.
Paint/Flooring Department Supervisor
The Home Depot Inc
Toledo, OH
06.2021 - 06.2023
- Supervised daily operations, ensuring team adherence to safety protocols and operational standards.
- Trained and mentored staff on best practices in customer service and product knowledge.
- Streamlined inventory management processes, improving stock accuracy and reducing discrepancies.
- Implemented merchandising strategies, enhancing product displays to drive sales performance.
- Led initiatives to improve workflow efficiencies, resulting in increased productivity across departments.
Head Cashier
The Home Depot Inc
Toledo, OH
06.2020 - 06.2021
- Supervised daily cash operations, ensuring accuracy and efficiency in all transactions.
- Mentored and trained new cashiers on register procedures and customer service best practices.
- Implemented process improvements to streamline checkout workflow, enhancing customer experience.
- Managed cash handling procedures, minimizing discrepancies through diligent oversight and training.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
Cashier
The Home Depot Inc
Toledo, OH
06.2019 - 06.2020
- Processed customer transactions efficiently using POS systems, ensuring accuracy in cash handling.
- Assisted customers with product inquiries, enhancing overall shopping experience and satisfaction.
- Managed inventory levels by restocking merchandise and organizing displays to optimize sales floor layout.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
BBA - Human Resources Management
University of Toledo
Toledo, OH05-2027
High School Diploma -
Roy C. Start High School
Toledo, OH05-2017
Skills
- Customer experience strategy
- Cross-functional teamwork
- Customer experience management
- Product knowledge
- Customer relations
- Teamwork and collaboration
- POS systems and ordering platforms
- Understanding customer needs
- Microsoft Word, Excel, and Powerpoint
Timeline
Operations Experience Manager
The Home Depot Inc
03.2026 - Current
Customer Experience Manager
The Home Depot Inc
06.2024 - 03.2026
Associate Support Department Supervisor
The Home Depot Inc
09.2023 - 06.2024
Paint/Flooring Department Supervisor
The Home Depot Inc
06.2021 - 06.2023
Head Cashier
The Home Depot Inc
06.2020 - 06.2021
Cashier
The Home Depot Inc
06.2019 - 06.2020
BBA - Human Resources Management
University of Toledo
High School Diploma -
Roy C. Start High School