Jazmyne Bedford
Loves Park,IL
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
14
14
years of professional experience
Work History
PSR (Receptionist)
Mercy Health System
12.2021 - 04.2024
- I worked as a front desk receptionist
- I helped with checking patients in and out for their appointments
- Worked on doctors schedules and contacted patients if appointment needed to be rescheduled
- Took messages from patients and sent them over to the medical staff to be worked on.
Access Service Specialist
Swedish American Hospital
10.2019 - 03.2020
- I worked in the Pre-Certification department
- I would contact insurance companies to receive authorizations for patient services completed at the hospital.
Customer Service/Customer Advocate
HCSC/BCBSIL
09.2018 - 10.2019
- I took incoming calls from members
- I assisted members with many situations from claims to policy changes for their insurance
- Worked with ICD9, ICD10 and CPT Codes.
Customer Service Representative
Alorica
05.2012 - 09.2018
- Worked for two different clients
- First client was Chase Bank: I took phone calls assisting customers with all their banking needs
- Second client Verizon: I assisted customers through chat with their accounts and technical support for their devices.
POS (point of sales)/Cashier
Kohl's Dept Store
11.2009 - 05.2012
- Assisted customers with checking out and making sure they found everything that they were looking for.
Education
High School Diploma -
Auburn High School
Rockford, IL05.2009
Skills
- Detail oriented with a strong work ethic
- Organization skills
- Time Management
- Telephone skills
- Data Entry
Timeline
PSR (Receptionist)
Mercy Health System
12.2021 - 04.2024
Access Service Specialist
Swedish American Hospital
10.2019 - 03.2020
Customer Service/Customer Advocate
HCSC/BCBSIL
09.2018 - 10.2019
Customer Service Representative
Alorica
05.2012 - 09.2018
POS (point of sales)/Cashier
Kohl's Dept Store
11.2009 - 05.2012
High School Diploma -
Auburn High School